End User Support

Overview

End User Support-IT Field Services

Location: Dallas, TX - TRAVEL REQUIRED

Position: End User Support-IT Field Services

Job : 71797

This role is based in Dallas, TX - TRAVEL REQUIRED

The Field Engineer position requires regular travel to Accent Care branch locations throughout West Texas on a weekly basis to support on site operations, IT projects, and branch needs. Travel will primarily consist of day trips, depending on branch location and business demands. In addition, the role will occasionally require travel to other Accent Care locations both within and outside of Texas, which may involve multi day trips.

These trips are less frequent but are necessary to support Field Support Services.

Candidates must be comfortable with:

• Consistent weekly regional travel
• Periodic overnight and multi day travel
• A valid driver’s license and the ability to travel by car and air are required.

Salary: $25 - $28.50 per hour, depending on experience

Schedule: Monday-Friday, 8 a.m.

-5 p.m.

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, One Drive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Bachelor’s degree in Information Technology preferred, or 2 – 4 years of technical support experience.

Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Relevant and Current Operating Systems qualifications i.e. MCSA, MCSE, A+, Network+.

Solid Understanding of:

• Microsoft Office Applications
• Office
  365, One-Drive
• Microsoft Teams
• Windows 10 OS, Windows 11 OS a plus
• Android OS, iOS
• Active Directory, EntraID
• Intune Auto-pilot
• Networking (TCP/IP, WINS, DNS, DHCP)
• ITIL Service Management through Service Now
• Single Sign on concepts
• MDM Solutions

Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications.

Intermediate ability to troubleshoot or diagnose problems and provide possible solutions.

Some project/process management skills.

Advance equipment operation skills – should be able to use all office equipment and train end users.

Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.

Ability to document technical solutions for review by both technical teams and end users.

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well‑being.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first Accent Care-branded scrubs for patient-facing employees
• And more!