E-Commerce Product Manager

Opportunity

Hybrid work schedule. As Product Manager, Digital eCommerce, you will own the end-to-end digital product lifecycle for A-MAX's online quote-to-bind platform. You will sit at the intersection of technology, marketing, and operations — coordinating a cross‑functional team of developers, designers, data analysts, and carrier relations to build and optimize a best‑in‑class digital insurance buying experience. You will report directly to the SVP of Strategy & Vision and have authority over the product roadmap, sprint planning, and feature delivery across the entire digital funnel — from first click to bound policy.

• Own and maintain the digital product roadmap aligned to three core KPIs:
  Webquote Revenue Contribution, eCom Platform EBITDA ROI, and Customer Digital CX Index
• Define quarterly OKRs and translate them into sprint‑ready backlog items
• Prioritize features and fixes based on customer impact, revenue potential, and technical feasibility
• Drive the product vision for the full quote‑to‑bind funnel, BOL (Binder of Insurance), and post‑sale digital touchpoints

• Own sprint planning and backlog grooming in collaboration with the Dev Pod (2 onshore + 2 Bermuda‑based engineers)
• Write clear, detailed Product Requirements Documents and acceptance criteria
• Manage day‑to‑day development velocity and remove blockers proactively
• Coordinate QA, UAT, and launch readiness across Marketing, Sales, Operations, and IT
• Ensure on‑time delivery of all platform releases with zero critical production regressions

• Partner with UX designers to deliver wireframes, prototypes, and final designs that optimize quote conversion rates
• Champion mobile‑first design and accessibility standards across the platform
• Conduct competitive benchmarking of digital insurance buying experiences
• Interpret user research, session recordings, and funnel analytics to drive continuous UX improvements
• Oversee A/B testing programs to validate design and copy hypotheses

• Identify, evaluate, and implement AI tools to enhance the digital customer journey — including chatbots, recommendation engines, personalization, and intelligent quote flow
• Work with the Data & Analytics team to integrate AI‑driven insights into the platform
• Champion automation across internal workflows to improve operational efficiency
• Stay ahead of Insur Tech trends and bring relevant innovations back to the product roadmap

• Support the content management system (CMS) strategy
• Collaborate with Marketing on landing page strategy, campaign pages, and personalization for key customer segments (e.g., Spanish‑language, SR-22)
• Ensure CMS platform supports rapid content deployment without engineering dependencies for routine updates

• Present product updates, KPI performance, and roadmap progress to leadership on a biweekly cadence
• Serve as the primary liaison between eCommerce, IT, Marketing, Sales, Operations, and Data teams
• Maintain a transparent, written communication culture through Confluence, Jira, or equivalent tools

• 10+ years of product management experience, with at least 2 years in digital eCommerce, Insur Tech, Fin Tech, or a regulated digital industry
• Proven track record of owning a product from concept through launch and iteration
• Deep familiarity with agile/scrum methodologies — you've run sprints, not just attended them
• Strong analytical skills — comfortable with funnel metrics, conversion rates, A/B test results, and EBITDA‑level business cases
• Experience working with development teams on front‑end and back‑end features
• Excellent written and verbal communication skills

• Insurance or Insur Tech experience — understanding of auto insurance quoting, binding, policy servicing, carrier relationships, or compliance
• Hands‑on experience with AI tools in a product context — LLM integrations, AI‑assisted customer journeys, predictive analytics, or chatbot implementations
• CMS platform expertise — AEM (Adobe Experience Manager), Contentstack, Webflow, or equivalent
• UI/UX design sensibility — ability to…