Principal Tech Business Management

Responsibilities

• Implement, improve, support, and lead the processes, strategies, communications, and tools for technical organizations to enhance operational efficiency and competitive advantage.
• Conduct financial modeling and analysis and prepare and review business cases.
• Coordinate technology programs and maintain project/product roadmaps aligned with business goals.
• Participate in strategic and tactical planning activities to support long-term growth.
• Create clear and effective communications tailored for technical audiences and leadership.
• Define, design, and deploy efficient and scalable processes for intake, evaluation, prioritization, and product team capacity planning within the Advanced Field organization.
• Lead process improvement initiatives that streamline operations and enhance productivity.
• Implement Agile methodologies and deploy relevant tools to support agile practices.
• Manage project intake and front door processes specifically for the Advanced Field Operations (AFO) organization.
• Oversee capacity planning to ensure AFO projects are prioritized and resourced effectively.
• Collaborate with cross-functional teams to support project governance and delivery excellence within AFO.
• Develop, maintain, and enforce compliance policies, standards, and processes.
• Manage audit and compliance reviews to ensure adherence to regulatory and internal standards.
• Conduct process and quality audits to identify risks and opportunities for improvement.
• Lead disaster recovery and business continuity planning efforts to safeguard operations.
• Develop and maintain performance metrics, scorecards, and detailed analyses to monitor organizational health.
• Identify performance gaps and recommend actionable solutions to enhance outcomes.
• Apply knowledge in process design, compliance management, intake and capacity planning, and strategic planning.
• Apply knowledge in metrics development and performance reporting.
• Perform deep data analysis using analytics tools including Power
  
  BI and Palantir Foundry.
• Produce process designs using BPM tools including Viosio and Mural.
• Utilize PowerPoint, Excel, and Word.
• Oversee two Software Engineer – ITRAC.

• Requires a Bachelor’s degree, or foreign equivalent, in Computer Science, Business Administration, or Engineering and 7 years of progressive post‑baccalaureate experience in the job offered, or 7 years of progressive post‑baccalaureate experience in a related occupation applying knowledge in process design, compliance management, intake and capacity planning, and strategic planning.
• Experience applying knowledge in metrics development and performance reporting.
• Experience performing deep data analysis using analytics tools including Power
  
  BI and Palantir Foundry.
• Experience producing process designs using BPM tools including Viosio and Mural.
• Experience utilizing PowerPoint, Excel, and Word.

Our Principal Tech Business Management earn between $140,000 - $196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly

Hours:

40

Time Type: Regular

Location: Dallas, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.