Deskside Support Technician
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-06-01
Listing for:
TECEZE
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools
. You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
- Basic knowledge of network devices such as switches, routers, wireless access points, preferably CISCO, Riverbed
- Basics knowledge / understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required
- Good to have understanding of any data center infrastructure management application
- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain
- Basic knowledge of monitoring tools such as Solarwinds, etc…
- Networking and operating system basics
- Assist network and data center admins (internal, customer and vendor) as required during the course of technical troubleshooting
- Basic knowledge about hardware like servers, storage devices
- Knowledge to understand monitoring tool outcome
- Basic knowledge of ITSM tool preferably Service Now
- Basic knowledge backup technologies preferably EMC Avamar
- Basic knowledge of operating systems
- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux - Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
- Experience in SLA base environment
- 3+ years of work experience with 2nd line IT support
- 3+ years of work experience with computer hardware troubleshooting
- Working in an onsite setting
- Authorized to work in Brazil
- 3+ years of work experience with operating systems
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×