IT Support Technician

Pay: $55K to $65K

Work Environment and Benefits

This is a full-time, on-site position based in a professional office environment. Remote work is not available for this role.

• Competitive salary and performance-based incentives

• Comprehensive medical, dental, and vision coverage

• 401(k) with company match

• Paid time off

• Employee dining discounts

Key Responsibilities

• Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts

• Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments

• Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)

• Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations

• Manage Microsoft 365 administration, including user provisioning, access management, and licensing

• Handle employee onboarding and offboarding across all IT systems

• Support inventory system updates, including vendor and product setup

• Provide POS and end-user technical support for the corporate office and nationwide restaurant locations

• Install, configure, and maintain hardware, software, and peripheral devices

• Troubleshoot technical issues, perform repairs, and assist with data recovery as needed

• Assist in managing software licenses, system updates, and upgrade schedules

• Deliver training and guidance to users on systems and applications

• Recommend and implement effective IT solutions and best practices

Qualifications & Skills

• 1-3 years of experience with Point-of-Sale (POS) systems

• Experience in networking and help desk support

• Working knowledge of TCP/IP protocols and LAN/WAN configurations

• Hands-on experience troubleshooting and repairing computer systems

• Experience with Microsoft 365 administration

• Strong verbal, written, and interpersonal communication skills

• Proficiency in Microsoft Office (Excel, Word, etc.)

• Excellent analytical, organizational, and problem-solving skills

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Ability to work independently and collaboratively within a team

Preferred Experience

• 2+ years of POS troubleshooting (required)

• 5+ years of help desk or IT support experience (preferred)

Education

• High school diploma or equivalent (preferred)

Why FB Society?

Join a growing hospitality group where technology plays a key role in delivering exceptional guest experiences. You'll have the opportunity to support multiple brands, work with modern systems, and make a direct impact on operations across the organization.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.