IT Tech Support Specialist - Farmers Branch

The IT Support Specialist is the subject matter expert on issues related to Information Technology, such as Equipment, POS Program, PC, Network, and provides principal technical support for all end users. This position collaborates cross-department to conduct first-level investigation and escalation; and delivers resolution for issues within Information Technology.

Required Skills and Abilities

• Entry-Level customer service
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Have technical/diagnostic ability along with analytical ability to diagnose problems above basics and basic mechanical skills
• Ability and desire to work as a member of a team and as a team of one
• Ability to regularly lift and/or move up to 10 lbs.; frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs
• Willingness to travel
• Require to work on weekends, flexibility to work on early morning or late night shift

Job Duties

• Provide technical assistance with computer hardware and software, and Network.
• Resolve issues for clients via phone, in person, or electronically.
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Track customer issues and resolutions.
• Support IT related projects.
• New Store Initial Installation.

Benefits:

• Medical, dental, vision and accident insurance, as well as company paid life and AD&D insurance.
• 401(k) with generous matching and no vesting schedule.
• Sick leave and vacation.
• Employee discount.
• 5-8% Year End Bonus Guaranteed, based on performance

This position requires general office work with light physical duty, work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds, with occasional standing and walking.

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.