IT Quality Engineering Lead

Overview

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

As a member of the Enterprise Applications team, the Quality Engineering (QE) Lead is responsible for establishing and leading a centralized Quality Assurance function to ensure consistent, reliable, and business‑aligned testing across the COS delivery program.

• Defines the QA strategy, standards, and governance model, including entry and exit criteria, defect management, test planning, automation approach, and readiness reporting.
• Builds the foundation for how quality is measured, evidenced, and communicated across D365, eCommerce, and integrated systems.
• Ensures testing is embedded within the delivery lifecycle - from requirements and design validation through go‑live and hypercare - while providing Johnstone and business leadership with a clear, evidence‑based view of release readiness and risk.
• Balances centralized QA ownership with a blended testing model, partnering with BPOs, SMEs, and superusers to keep testing grounded in real branch and back‑office operations.
• Introduces pragmatic test automation focused on stable smoke and regression coverage to accelerate releases without creating unnecessary maintenance overhead.
• Provides day‑to‑day functional leadership and supervision for QA Analysts assigned to the program, directing testing activities, priorities, and standards across the delivery lifecycle.
• Mentors and coaches QA Analysts, provides input into performance feedback, supports skill development, and fosters a consistent quality mindset across the team.

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent combination of education and relevant experience.
• 6–8+ years of progressive Quality Assurance experience, including testing of enterprise platforms such as ERP, eCommerce, and integrated business systems.
• Demonstrated experience establishing or maturing QA practices in a growing, transforming, or greenfield delivery environment.
• Experience supporting complex, multi‑phase delivery programs with multiple releases and cross‑functional stakeholders.
• QA or testing certifications (e.g., ISTQB or equivalent) are preferred.
• Agile, SAFe, or delivery framework certifications are a plus.
• Strong understanding of QA methodologies, including risk‑based testing, functional testing, regression testing, integration testing, and end‑to‑end business validation.
• Hands‑on experience using test management and defect tracking tools, preferably Azure Dev Ops (ADO) or comparable ALM platforms.
• Working knowledge of test automation concepts, frameworks, and tooling, with the ability to identify appropriate candidates for automation versus manual testing.
• Experience testing complex business workflows and integrations across ERP, eCommerce, and related systems.
• Ability to define and maintain test evidence, traceability, and reporting artifacts to support auditability and release readiness.
• Proven ability to integrate testing into the full delivery lifecycle, including requirements and design validation, build verification, UAT, cutover rehearsal, and go‑live support.
• Strong understanding of defect governance, including triage, prioritization, escalation, and trend analysis.
• Experience working within Agile or PI‑based delivery models, coordinating testing activities with evolving scope and schedules.
• Ability to design and enforce entry and exit…