Sr. AV & Collaboration Solutions Architect

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The Sr. Staff AV & Collaboration Solutions Architect is an individual contributor role within the Digital Workplace Experience & Design team. This role serves as the enterprise SME on audio and video collaboration technology across a globally distributed estate of 1000+ rooms. The architect defines platform-agnostic AV room standards, owns the remote fleet management architecture, and governs firmware and lifecycle practices across Zoom Rooms, Microsoft Teams Rooms, and Google Meet hardware.

Operating within a peer architect model alongside Platform, Workflow, UX, and Governance Architects, this role directs internal operations teams and external AV integrators against those standards while maintaining the technical depth to validate implementations and hold delivery teams accountable. Up to 15% travel required for strategic site visits and platform evaluations.

AV & Collaboration Platform Architecture

• Define and maintain the organization’s AV platform strategy across Zoom Rooms, Microsoft Teams Rooms, and Google Meet hardware, establishing a platform-agnostic room standard that delivers consistent collaboration quality regardless of underlying technology

• Develop and own room category standards — from huddle spaces to executive boardrooms — specifying audio, video, display, and control requirements for each category across all platforms

• Evaluate and recommend AV hardware including cameras, microphones, speakers, displays, and codecs based on platform certification, acoustic performance, remote manageability, and enterprise scalability

• Serve as the organization’s subject matter expert on how collaboration platforms enhance audio and video quality in physical spaces, including AI-powered camera framing, echo cancellation, noise suppression, and meeting equity features

• Advise internal Real Estate, Facilities, and IT Infrastructure teams on room acoustics, signal flow, and AV network requirements

Remote Fleet Management Architecture

• Design and own the remote management framework for a globally distributed estate of 1000+ AV collaboration spaces, architected for 90%+ remote resolution without field support

• Define standards for device enrollment, platform registration, health monitoring, firmware governance, and remote diagnostics across all AV endpoint types and platforms

• Architect the monitoring and observability model — specifying alert thresholds, health check cadences, and escalation paths — and partner with the Digital Intelligent Operations Architect to implement ITSM integration

• Establish remote troubleshooting playbooks that enable Digital Workplace Operations staff to diagnose and resolve common AV issues without AV-specific expertise

• Define AV remote management requirements for the Device Engineering team to extend MDM coverage into AV endpoints, specifying enrollment, compliance, and patching standards

Fleet Governance & Lifecycle Management

• Own the AV asset inventory and lifecycle framework for the global estate, tracking platform enrollment status, firmware versions, hardware age, support contract expiry, and refresh cycles across all sites

• Define and enforce firmware and software governance standards, establishing approved versions, patch cadences, and exception management processes across Zoom Rooms, MTR, and Google Meet devices

• Develop and maintain global AV deployment standards and room build documentation, ensuring new sites and refreshes are executed consistently regardless of integrator or region

• Manage AV hardware vendor relationships including Logitech, Poly, Yealink, and platform hardware partners to stay ahead of roadmap changes,…