Support Engineer II

Overview

Intras Cloud Services (ICS) is a young, dynamic firm looking to change the world everyday through best in class technologies with a serious slant toward cool. We already operate in more than 5 countries worldwide. We’re deploying AI-based technologies to help customers with everything from developing world-class applications to securing their environments from bad actors. We meet customers where they are, stabilize their IT operations, and then lead them along the path of digital transformation and operational excellence.

We’re looking for cool people in Dallas Metro to join us on this journey, where you will get to work with the latest tools and experienced professionals to improve your engineering chops. You’ll never be bored. You’ll learn and train on state of the art tech including Cybersecurity practices as it’s in our DNA and our customers expect us to protect their IP.

We’re all about team and collaboration, so even though you’ll be remote the majority of the time, you’ll never be on an island. We’re excellent at what we do. You will be too. We’ll train you. We’ll prepare you. We’ll get out of your way. This is a hybrid role requiring that the selected candidate be able to work some portion of time in the Intras Cloud Services offices.

Training is offered and required.

• Assisting users with a variety of issues including but not limited to: software application errors; software installation/configuration; desktop/laptop hardware; network communications;
  Internet connectivity;
  Point of Sale (POS) hardware/software; printers/scanners.
• Documenting all work performed through a ticket tracking system and effectively route and/or escalate tickets to the appropriate teams.
• Collaborating with team members to form effective technical solutions.
• Provide assistance to ICS field service engineers in the support of customer infrastructure.
• Interacting with ICS leadership and team members to provide analytical and technical assistance for continuous improvement of IT solutions.
• Administration and monitoring of customer infrastructure using provided tools and ensure networking and computing systems remain available during production hours.
• Administration responsibilities includes scheduled server/network patching and optimization of hardware resources for optimal operations.
• Additional responsibilities as assigned.

• Associates Degree or higher in Computer Science, Internet Technology or related fields and/or 4-5 years applicable work experience in IT support preferred
• Knowledge and/or experience with following technologies;
  Windows 10, MACOS, MS Office, Office 365.
• The ability to multi-task and maintain good communication is a must.
• Excellent organizational skills and strong attention to detail.
• Excellent written and oral communication skills.
• Excellent problem analysis and solving skills.
• Self-starter, dependable and accurate in completing tasks with strong attention to detail.
• Ability to function effectively in a fast-paced environment.

• IT related certifications (i.e. A+, Network+, Security+, ITIL or MCP)
• Familiarity with remote support and management tools
• Knowledge of on-premises and/or cloud-based Backup/Recovery tools

Intras Cloud Services offers a dynamic and fun work environment. Our employee benefits include excellent compensation packages with performance-based incentives, health insurance, 401k, and the opportunity to grow with us. We re a young, fast paced, company extremely passionate about customer success.