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Senior Incident & Problem Manager, ITSM & Resilience

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: NMC2
Full Time position
Listed on 2026-06-04
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
A tech-driven cloud infrastructure firm in Dallas is seeking an Incident & Problem Manager to oversee incident management practices. This role requires strong IT Service Management background, with 5+ years of experience in high-availability environments. You'll lead incident response efforts, conduct root cause analysis, and manage ITSM processes effectively. Ideal candidates will have a Bachelor's Degree and experience with Jira Service Management.

This is a critical role to enhance service reliability and operational maturity.
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Position Requirements
10+ Years work experience
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