Travel Solution Architect Presales

The Solution Architect and Subject Matter Expert for the Travel & Aviation vertical, owning end to end presales and solution strategy for proactive and reactive deals across U.S. airline clients. Lead U.S.

-focused and global aviation pursuits, engage directly with airline executives, assess current state airline contact center and operations landscapes, design future ready AI led CX and operations solutions, and drive business case, pricing, and ROI modeling. The role requires deep expertise across U.S. airline operating models, GDS/DCS platforms, regulatory frameworks, and emerging Agentic AI and automation technologies.

Responsibilities and Duties:

• Own end to end solution leadership for Travel & Aviation CX pursuits including new logos, expansions, and renewals in the U.S. market.

• Act as Travel & Aviation Subject Matter Expert across reservations, ticketing, IROPs, interline/codeshare, loyalty, refunds, claims, and customer care.

• Lead creation of solution strategies, airline operating models, transformation roadmaps, and target architectures.

• Drive hands on development of RFP/RFI responses, solution decks, pricing models, and value/ROI business cases.

• Lead client workshops, solution presentations, and executive solution defenses with airline CX and operations leadership.

• Partner closely with Sales on GTM strategy, proactive pipeline shaping, and deal qualification for airline accounts.

• Design scalable omni channel airline CX solutions across voice, chat, email, messaging, and digital self service.

• Define future state airline CX and operations transformations using AI (including Agentic AI), automation, analytics, and workforce optimization.

• Develop financial models, pricing constructs, and ROI/TCO cases aligned to U.S. airline commercial expectations.

• Collaborate with Delivery and Transition teams to ensure solution feasibility and seamless post award handover.

• Track U.S. airline CX trends, disruption patterns, regulatory requirements (DOT, PCI DSS), and emerging technologies.

• Support client due diligence, deal shaping, and post award solution refinement.

• Bring strong consultative storytelling skills to influence airline CX, Operations, Digital, and IT executives.

• Demonstrate deep understanding of U.S. airline customer journeys, disruption drivers, and cost to serve levers.

• Apply hands on expertise across airline platforms and tools including GDS/CRS (Amadeus, Sabre, Travelport, Galileo), DCS (Amadeus Altea, Sabre Sonic), PNR and queue management, fare filing tools, airline CRM, case management, and knowledge platforms, with awareness of cloud based CX modernization and digital self service ecosystems.

Qualifications:

• Bachelor's or masters degree in business administration or related field

• 13+ years i n Travel / Aviation, preferably within airline BPO, airline shared services, or Tier 1 airline operations

• 10+ years in client facing, presales, or contact center environments

• Mandatory hands-on experience with airline systems (GDS / CRS / DCS)

• Strong techno functional expertise across airline operations and CX processes

• Preferred certifications: IATA, Airline Retailing (NDC / ONE Order), GDS platform certifications

• Exceptional communication, executive presence, and solution storytelling capability

Salary Range: $138,600 - $187,500 a year

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