Senior AI Engineer

Aloha Practice Management is one of the fastest-growing healthcare technology platforms in the ABA industry, delivering end-to-end Practice Management, RCM, and AI-powered clinical and operational automation. As we scale, AI-driven product experiences, agentic workflows, and AI-powered RCM automations will become foundational to how we support providers, accelerate billing, and allow clinicians to spend more time with clients.

We are hiring a Senior AI Engineer to own and accelerate AI capabilities across the platform — from customer-facing features to internal agentic workflows and production-grade AIOps. This is a high-impact, hands‑on role where you will shape the next generation of Aloha’s AI systems and directly influence customer experience, product velocity, and operational efficiency.

You will lead development across three core pillars:

• AI Product Engineering – Ship core AI-powered features – intake, scheduling, session notes, billing automation, and more.
• AI Foundations / Enablement – Build reusable primitives, evaluation tooling, and golden paths.
• Agentic Workflows & AIOps – Create AI agents that automate operational work and support internal operations.

• Implement LLM-backed workflows including summaries, extraction, structured output, copilots, billing scrubbing, and guided automation.
• Collaborate across Product, Design, QA, and Clinical SMEs.
• Own AI-powered improvements across: RCM, scheduling, intake, documentation, reporting, customer support automation.

• Create reusable AI primitives: prompt templates, agent patterns, tool schemas, safety guardrails, retrieval modules.
• Build evaluation harnesses and continuous regression testing.
• Enable developer productivity via AI coding tools and best practices.
• Establish “golden paths” for consistent and safe AI feature delivery.

• Develop in-platform agents for billing checks, eligibility validation, claim scrubbing, data cleanup, workflow routing, and anomaly detection.
• Build AIOps capabilities: incident summaries, RCA suggestions, intelligent alerts, correlation.
• Integrate with telemetry systems for intelligent operations.
• Implement monitoring, cost governance, retries, fallbacks, and safe-mode behavior.
• Own prompt/model evaluation frameworks and online QA metrics.
• Ensure HIPAA-aligned data flows: privacy controls, redaction, audit logs, PHI boundaries.

• Build vector stores, embeddings, retrieval workflows, and knowledge bases.
• Partner with data engineering for eval datasets and rulesets.
• Contribute to scalable infrastructure for AI agents and async workflows.
• Frameworks: RAG, agents, orchestration
• AI Dev Tools:
  Copilot, Claude Code, Cursor, Kiro

• 5–10+ years building production software systems.
• Hands‑on experience delivering LLM-powered features or AI agents.
• Experience with LLMOps, safety, monitoring, evaluation.
• Strong cross‑functional communication.
• Healthcare/ HIPAA experience a plus.
• 70% employer‑covered health/dental/vision
• 401(k) with 4% match
• Cell/Internet stipend
• Profit sharing

You will build the automation and AI layers powering one of the fastest-growing platforms in ABA healthcare. You’ll own meaningful systems end‑to‑end and help define the AI architecture that supports thousands of providers, billers, and clinicians nationwide.