IT Support Technician

This is a full-time, on-site position based in a professional office environment. Remote work is not available for this role.

• Competitive salary and performance-based incentives
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off

• Administer, maintain, and support Toast POS systems and associated hardware/equipment across multiple concepts
• Monitor system performance and proactively troubleshoot issues across POS, network, and end-user environments
• Configure, maintain, and troubleshoot Cisco Meraki network infrastructure (firewalls, switches, and access points)
• Provide support for network connectivity, hardware, and infrastructure issues across corporate and restaurant locations
• Manage Microsoft 365 administration, including user provisioning, access management, and licensing
• Handle employee onboarding and offboarding across all IT systems
• Support inventory system updates, including vendor and product setup
• Provide POS and end-user technical support for the corporate office and nationwide restaurant locations
• Install, configure, and maintain hardware, software, and peripheral devices
• Troubleshoot technical issues, perform repairs, and assist with data recovery as needed
  
  Assist in managing software licenses, system updates, and upgrade schedules
• Deliver training and guidance to users on systems and applications
• Recommend and implement effective IT solutions and best practices

• 1–3 years of experience with Point-of-Sale (POS) systems
• Experience in networking and help desk support
• Working knowledge of TCP/IP protocols and LAN/WAN configurations
• Hands‑on experience troubleshooting and repairing computer systems
• Experience with Microsoft 365 administration
• Strong verbal, written, and interpersonal communication skills
• Excellent analytical, organizational, and problem‑solving skills
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment
• Ability to work independently and collaboratively within a team

• 2+ years of POS troubleshooting (required)
• 5+ years of help desk or IT support experience (preferred)

High school diploma or equivalent (preferred)

Join a growing hospitality group where technology plays a key role in delivering exceptional guest experiences. You’ll have the opportunity to support multiple brands, work with modern systems, and make a direct impact on operations across the organization.

Equal Opportunity Employer
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