Scrum Master

The Scrum Master / Project Manager will lead multiple Agile teams, manage end-to-end delivery workflows, and ensure smooth execution of ticketing, issue resolution, and cross-team coordination. This role requires strong hands-on experience with Azure Dev Ops (ADO) boards, Agile ceremonies, and direct client communication for requirements clarification, status reporting, and backlog alignment.

• Facilitate all Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Ensure ADO boards are structured, updated, and fully aligned with sprint goals and delivery commitments.
• Drive backlog grooming sessions with Product Owners, clients, and internal teams.
• Monitor sprint progress, remove blockers, and ensure smooth delivery of committed work.
• Manage end-to-end ticket lifecycle in Azure Dev Ops (ADO) — creation, triage, prioritization, assignment, tracking, and closure.
• Ensure timely resolution of client-raised issues and production tickets through coordination with dev/QA/ops teams.
• Analyze ticket trends to identify process gaps, recurring issues, and improvement opportunities.

• Act as the primary delivery contact for clients regarding status updates, requirement clarifications, ticket discussions, and dependency resolution.
• Conduct weekly status calls, share progress reports, and proactively highlight risks or delays.
• Translate business requirements from client conversations into actionable user stories.

• Collaborate with developers, QA, architects, Dev Ops, and external/partner teams to ensure cross-functional alignment.
• Handle cross-team dependencies, integration issues, and priority conflicts.
• Ensure collaboration channels are open, structured, and efficient.

• Track sprint metrics, velocity, burndown, and flow efficiency through ADO dashboards.
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
• Support continuous improvement by identifying delivery bottlenecks and implementing process enhancements.

• 5–12 years of experience as Scrum Master, Project Manager, or Agile Delivery Lead.
• Strong expertise in Azure Dev Ops (ADO) boards, sprint planning, ticket management, and dashboards.
• Ability to manage multiple parallel teams in a fast-paced environment.
• Excellent communication, client coordination, and conflict‑resolution skills.
• Hands‑on experience with Agile frameworks (Scrum, Kanban, SAFe preferred).
• Ability to translate business needs into user stories and technical tasks.
• Proven track record in issue management, root cause analysis, and continuous improvement.

• Experience with cloud, data, or application modernization projects.
• Certifications:
  
  CSM, PSM, PMP, or SAFe preferred.
• Experience working directly with global clients.
• Familiarity with automation tools used in Agile PM (AI‑based status summaries, automated dashboards, etc.)