Infrastructure and Telecommunications Manager

Overview

The Infrastructure and Telecommunications Manager is responsible for working with internal and external stakeholders to execute on store related technology projects related to new and existing stores.

• Provisioning internet and telephone services for new & existing locations.
• Configure call center services.
• Ordering equipment for NSO - Including POS hardware, Custom Channels, VoIP phones and Network Hardware to support primary internet and wireless back-up.
• Coordinate the progress of the NSO infrastructure with Construction and, as needed, e.g., change management requirements, with internal stakeholders
• Manage the low voltage, POS and audio installations for new store openings.
• Inventory and map out locations of payment devices to ensure PCI compliance requirements.
• Work with Finance and the payment processor to research and correct any issues related to transaction processing due to device location.
• Technical assistance with any projects related to changes to the Call Center and its operations.
• Update documentation to reflect new carriers and service levels.
• Maintain documentation used in support of this position, and by the IT Team, to support NSOs and operational stores as needed.
• Assist with review and approval of orders and invoices.
• Contribute to Change Management with requests and to support initiatives effecting store planning – both construction and design.

• 4+ years of experience as a Project Manager, representing owners to multiple stakeholders in the delivery of projects of varying size and scope.
• Ability to build, maintain, and operate IT projects, including strategic planning, stakeholder management, process, and communication skills
• Ability to prioritize tasks and work independently.
• Effective leadership and organizational skills with the ability to effectively influence others and successfully resolve a variety of client, project and technical issues.
• Experience using Project Management software such as Smartsheet.
• Experience with MS Office

• PMP Certification or any related industry certifications

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects.

Communicate and exchange information with co-workers and other individuals in person and electronically.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.