Tech Services Project Manager

Responsibilities

• Coordinates daily and weekly delivery activities across product initiatives, ensuring work is properly sequenced, dependencies are managed, and teams have clear priorities. Facilitates standups, sprint planning, and retrospectives in alignment with Product Owners and Technical Business Analysts.
• Drives initiative execution to meet committed timelines, scope, and quality targets. Identifies and escalates risks and blockers early, working proactively to resolve issues before they impact delivery schedules.
• Partners with Product Technical Business Analysts, Product Engineering, and other Technology Services teams to coordinate work streams, align on deliverables, and ensure smooth handoffs between functional areas.
• Works with the Product Portfolio Delivery Lead to ensure appropriate resource allocation across initiatives. Coordinates workload balancing and capacity planning with Product Engineering and other Technology Services teams on shared resources.
• Ensures deliverables meet defined acceptance criteria and quality standards. Reviews user stories, test cases, and documentation for completeness and clarity. Implements and enforces quality assurance processes within delivery workflows.
• Maintains regular communication with Product Owners, line of business stakeholders, and Technology Services partners on initiative status, deliverables, and any changes to scope or timeline. Prepares status reports and dashboards for leadership review.
• Ensures the team follows established product delivery processes, methodologies, and governance standards. Documents and maintains delivery playbooks, templates, and standard operating procedures.
• Tracks and reports on delivery KPIs including velocity, cycle time, defect rates, and on‑time delivery. Uses data to identify trends, bottlenecks, and opportunities for process improvement.
• Continuous Improvement:
  Identifies opportunities to improve delivery efficiency and effectiveness. Leads or participates in retrospectives and process improvement initiatives. Implements best practices learned from industry and peer organizations.

• Bachelor degree in Information Technology, Computer Science, or a related field - or equivalent practical experience.
• 3+ years of experience in product delivery, project management, or technical business analysis, preferably in construction, facilities management, or related industries.
• Experience with Azure Dev Ops or similar work management platforms.
• Strong understanding of Agile/Scrum methodologies and product delivery lifecycle management.
• Excellent organizational skills with demonstrated ability to coordinate multiple concurrent initiatives.
• Strong communication and interpersonal skills with the ability to collaborate effectively across technical and business teams.
• Analytical mindset with proficiency in delivery metrics, reporting, and data-driven decision making.
• PMP, CSM, or related project management certification preferred.