Technology Consulting - Managed Services - SAP Pursuit and Delivery - Senior Manager

Location:

Anywhere in Country

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** Technology Consulting - Managed Services - Pursuit & Service Delivery - SAP**
- ** Sr. Manager*
* EY's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions.  The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals.  The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.

** The opportunity*
* In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering client outcomes, quality support and resolving issues that impact key business processes, products, and services.

This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale.  You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

** Your key responsibilities*
* In this role, you will spend your time across various critical responsibilities, including:

Provide thought leadership regarding managed services and building "trusted advisor" relationships with client leaders.

Developing business and nurturing existing relationships to increase the pipeline for the growing Managed Services capability. Provide leadership and support to pursuits, RFP's, and upsell at current clients, bringing the best of EY to the clients.

Delivery Lead for Applications Management Clients. Run global teams, handle client governance meetings, create positive client relationships. Coordinate team activities, mentor team members, drive continuous improvement and delivery excellence. Coordinate with the EY leadership team and represent AMS at the account level.

Contributing to initiatives that drive continuous improvement and standardization.

Ensuring adherence to service level agreements and operational level agreements established by service delivery.

You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions daily.

** Skills and attributes for success*
* To excel in this role, you should possess the following skills and experience:

+

Experience with SAP ERP systems either functional or technical, including S Hana, Rise and or Grow.

+ Experience Managing SAP delivery teams, offshore experience and driving offshore delivery

+ Strong customer orientation and experience in customer support operations.

+ Proficiency in application management ITIL processes and technology service management.

+ Excellent communication skills, with the ability to build and manage relationships effectively.

+ Critical thinking and complex problem-solving abilities.

+ Selling services to clients

+ Demonstrated experience in RFPs, Orals.

+ Success in Business Development

+ Supporting SAP in RISE in a global delivery model

+ Understanding of statements of work and contract management

+ Financial management, monitoring of contract financials and making necessary adjustments

+ Working knowledge of AI and use cases in the managed service space

+ Understanding of standard ITIL processes and terminology - Change Management, Problem and Incident Management, Release Management, Disaster Recovery etc.

** To qualify for the role, you must have*
* + A Bachelor's…