IBM Sterling OMS Support Engineer

Accenture Flex offers you the flexibility of local fixed‑duration project‑based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on Fortune’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.

In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world‑class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

• Serve as the primary escalation point for IBM Sterling OMS production incidents and issues.
• Monitor application health, performance, and availability of the Sterling OMS environment.
• Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders.
• Own the full incident lifecycle from detection to closure.
• Drive root cause analysis (RCA) and post‑mortem documentation.
• Identify recurring issues and lead problem management initiatives to eliminate them.
• Work in regular/on‑call weekends and regular overtime.
• Oversee day‑to‑day operations including batch jobs, order flows, and integration pipelines.
• Maintain and improve runbooks, SOPs, and troubleshooting guides.
• Ensure knowledge transfer from project teams to support teams.
• Drive continuous improvement in support processes and tooling.
• Review and validate change requests impacting Sterling OMS.
• Coordinate testing and deployment of patches, hotfixes, and minor releases.
• Ensure rollback plans are in place for all production changes.
• Work on assigned tickets and ensure SLA adherence.
• Participate in daily/weekly stand‑ups and status reviews with the support team.
• Act as the bridge between offshore teams and business/client stakeholders.
• Interface with business users, project managers, and senior leadership on support issues.
• Provide clear, timely communication on incident status, root cause, and remediation.
• Participate in CAB (Change Advisory Board) meetings and approve change requests.

• Minimum 6 years of work experience in Application Support Stability.
• On‑call support required for P1/P2 major incidents in operations.
• High School Diploma or GED.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off.

• California – $70.00 to $80.00
• Cleveland – $70.00 to $80.00
• Colorado – $70.00 to $80.00
• District of Columbia – $70.00 to $80.00
• Illinois – $70.00 to $80.00
• Maine – $70.00 to $80.00
• Maryland – $70.00 to $80.00
• Massachusetts – $70.00 to $80.00
• Minnesota – $70.00 to $80.00
• New York – $70.00 to $80.00
• New Jersey – $70.00 to $80.00
• Virginia – $70.00 to $80.00
• Washington – $70.00 to $80.00

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