End User Support Technician

Job Title & Specialty Area

End User Support Technician I

IT Customer Services

Dallas, TX

8:00 AM to 5:30 PM

On‑Site

The End User Support Technician I is integral to ensuring the smooth functioning of the organization's technology ecosystem by providing frontline technical assistance and support to end users, including patients and patient families. The incumbent will resolve hardware, software, and network‑related issues on various devices, including computers, mobile devices, phones, audiovisual equipment, gaming devices, wearables, streaming devices, and peripherals. This position is crucial in fostering a positive user experience and ensuring that technology enables rather than impedes organizational productivity.

The successful candidate will possess excellent communication skills, a customer‑centric mindset, and a strong aptitude for problem‑solving.

• Respond to user inquiries via multiple communication channels, diagnose technical issues, and provide timely resolutions. Collaborate closely with other IT teams to raise complex issues and develop user training materials.
• Resolve hardware, software, and network‑related issues on various devices.
• Investigate and troubleshoot end‑user device problems and elevate them when required.
• Participate in system integration of new applications and technologies into existing infrastructure.
• Assist in testing and implementing software updates and patches.
• Install, configure, and maintain end‑user hardware such as desktops, laptops, and peripherals.

• At least 6 months of experience as a desktop support technician or related field (preferred fewer than 1 year).
• Experience in healthcare (preferred).

• High school diploma or equivalent (required).
• Two‑year associate’s degree or equivalent experience (preferred).

• CompTIA A+ Certification (preferred).
• Valid unrestricted driver's license (required).

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid parental leave (up to 12 weeks).
• Caregiver leave.
• Adoption and surrogacy reimbursement.

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information, or any other Federal or State legally protected status or class. This applies to all aspects of the employer‑employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment‑related activity.