Lead Product Technology

** Lead Product Technology
**** Position Summary
** This role is a
** lead contributor
** responsible for translating customer experience research into actionable insights that inform
** product strategy, technical enhancements, and business case development**.You will partner across
** multi-disciplinary teams
** to design and implement research initiatives, analyze data, and build measurement tools that directly support decision-making for
** new products, offers, and enhancements to existing customer solutions**.This role connects
** strategic priorities with operational outcomes
** by quantifying impact, validating assumptions, and enabling continuous improvement. You will work closely with
** leadership, product, and technical data teams
** to ensure customer needs and business objectives are at the core of product technology decisions.
** Key Responsibilities*****
* ** Technical Product Leadership (30%)
*** Deliver end-to-end research cycle, supporting targeted and episodic studies for Customer Experience initiatives
* Develop business case inputs for new investments, informed by role-driven insights
* Manage insight flows supporting business recommendations, decisions, and product enhancements
* Support delivery of research outputs including results dashboards, formal    reports, or executive share-outs***
* ** Customer Research & Subject Matter Expert (30%)
*** Oversee survey-based tools capturing key insights and ensuring accurate understanding of the voice of the customer
* Develop and communicate research findings and analytics outputs to stakeholders at all levels
* Deliver research outputs including results dashboards, formal reports, or executive share-outs
* Assist partners in applying insights to strategy and business cases***
* ** Cross-Functional Leadership (25%)
*** Partners deeply across business domains in network, finance, marketing, and channel operations
* Act as an arbiter when differing perspectives arise, escalating when necessary
* Operate independently as a Lead (~65%–75% ownership), with Principals operating at higher independence (85%–95%)
** Discretion & Independent Judgment
** This role requires
** significant judgment and autonomy
** in driving both technical research and strategic outcomes across customer experience initiatives.

Key expectations include:
* Independently determining research priorities and technical approaches aligned to organizational and stakeholder learning goals
* Balancing competing stakeholder needs and business objectives
* Evaluating complex research datasets to define customer-centric target experiences
* Ensuring integrity of research and analytics processes, including methodology and measurement frameworks

This role demands
** high integrity, strong business acumen, and the ability to influence decisions that directly impact product direction and customer experience outcomes**.
** Why This Role Matters
** This position sits at the intersection of:
* Customer experience
* Product strategy
* Advanced analytics
* Technology innovation

You will play a critical role in ensuring that
** customer insights are not just collected—but actively drive business decisions, product evolution, and measurable outcomes**.
** Required Experience & Skills
*** 2+ years in customer experience research design roles (survey methodologies strongly preferred)
* 2-3+ years telecom, subscription services, or other complex enterprise environments
* Proven ability to frame research outcomes into product strategy recommendations
* Strong communication skills, including presenting to senior leadership and executive audiences
** Preferred Qualifications
*** 5+ years hands on experience using cloud-based survey and insight platforms (Qualtrics experience strongly preferred)
* 5+ years in Customer experience (CX) research, including survey design, data interpretation and analytics
* Experience enabling non-research stakeholders to make decisions on research-based insights
* Experience performing analytics to interpret CX or product insights into de-risked recommendations

Our Lead Product Technology, earns between $143,800-$215,800 USD Annual, Not to mention all the other amazing rewards that working at AT&T…