Manager, AI Process Transformation

Company Description

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There has never been a better time to be h accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Manager, AI Process Transformation to help shape how AI-enabled capabilities are introduced into operational workflows across the business.

This role will play a key part in defining future-state business processes, identifying where AI and intelligent automation can improve operational outcomes, and helping scale enterprise transformation initiatives across complex operational environments.

The ideal candidate brings strong experience leading process discovery, operational transformation, and cross-functional business initiatives, along with the ability to evaluate workflows through an AI lens - understanding where AI, intelligent automation, or decision-support capabilities can create measurable business value.

This is not a traditional Business Analyst role focused only on documentation, and it is not an AI engineering role focused on model development. The focus is operational systems thinking, value-based process transformation, and AI opportunity identification.

This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based from either Houston or Dallas, TX.

What You'll Do

* Lead process discovery workshops and stakeholder engagements across complex operational environments

* Analyze workflows, dependencies, pain points, and decision-making patterns across business processes

* Design future-state workflows that incorporate AI-assisted operations, intelligent decisioning, and scalable automation capabilities

* Evaluate where AI is appropriate within a workflow versus where rules-based automation or human oversight is required

* Define operational workflows including:

* Human-in-the-loop decision points

* Exception handling

* Escalation paths

* Operational controls and governance

* Workflow logic and dependencies

* Translate process insights into implementation-ready artifacts for Product, Architecture, and Engineering teams

* Help establish operational KPIs, workflow success measures, and continuous improvement processes

* Support organizational adoption and change management efforts tied to AI-enabled operational transformation

Qualifications

Minimum Requirements:

* Bachelor's Degree plus at least 8 years of experience in business systems analysis, operational transformation, or AI and intelligent automation roles, or demonstrated equivalency of experience and/or education

* Experience leading enterprise process discovery and operational transformation initiatives

* Strong systems-thinking and end-to-end workflow design capabilities

* Experience evaluating or implementing AI-enabled workflows, intelligent automation, or decision-support processes in operational environments

* Ability to identify where AI adds value within a business process versus where rules-based automation or human decisioning is more appropriate

* Strong facilitation, stakeholder management, and cross-functional communication skills

* Experience partnering with Product, Architecture, Engineering, or operational leadership teams

* Strong ability to translate complex operational processes into actionable requirements and implementation-ready documentation

Preferred Qualifications

* Experience with BPMN or process modeling tools

* Lean / Six Sigma or continuous improvement experience

* Exposure to process mining, task mining, or operational analytics

* Experience supporting enterprise AI transformation or operational modernization initiatives

Additional Information

* Relocation assistance is not available for this position

* Sponsorship for US work authorization is not available for this position, now or in the future

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

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