Implementation Manager

About the Team

The Bestow Delivery Management team is responsible for the execution of high-priority strategic initiatives. We serve internal employees, consumers, and enterprise customers. In addition to leading the delivery of major initiatives, we partner closely with Product, Engineering, Revenue teams and Enterprise customers to implement Bestow Platform solutions. Our team functions include Technical Program Management, Business Systems Analysis, and Implementation Management.

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We’re looking for an Implementation Manager to execute onboarding and implementation projects for insurance carriers. This role is a critical part of our partner delivery team, helping our Enterprise partners unlock the full value of our SaaS platform through efficient, scalable, and high-quality implementations. In this role you will:

• Manage the day-to-day implementation process and timeline from kickoff to go-live, serving as a primary delivery point of contact for client stakeholders.

• Collaborate cross-functionally with internal teams such as product, engineering, customer success, and compliance to ensure client needs are met while maintaining alignment with our platform’s capabilities and roadmap.

• Work directly with Business Systems Analysts and Engineers to implement our core offering for enterprise customers.

• Manage the intake and release coordination of change requests and platform implementations

• Write clear requirements for Engineering teams, and manage development backlogs for carrier change requests and platform implementations

• Build project plans and manage internal and external agendas to ensure cross-team alignment on scope, dates, and dependencies.

• Partner with Product Managers, Designers, and Technical Program Managers to deliver road mapped initiatives to enterprise customers.

• Document initial scope and ongoing scope changes and decisions throughout the partner implementation process, including supporting the change request processes.

• Track and communicate risks clearly to internal and external stakeholders.

This role requires a self-starter who is detail-oriented, thrives in fast-paced environments, and can manage competing priorities while maintaining clear communication and documentation. The ideal candidate has experience working with complex organizations and managing software delivery plans. Understands the baseline nuances of the insurance industry, including carrier workflows, compliance needs, and operational challenges.

• 3+ years in client-facing implementation, project management, or solution delivery roles, ideally in the SaaS or Insure Tech space.

• Proven experience managing multi-stakeholder software implementations, preferably within regulated industries or with insurance carriers.

• Strong organizational skills with the ability to manage multiple projects and timelines simultaneously.

• Demonstrated ability to take initiative, problem-solve, and drive outcomes with guidance from senior leadership.

• Familiarity with the insurance industry - insurance product types underwriting, policy admin systems, or regulatory requirements is a strong plus.

• Solid communication and interpersonal skills
  , with the ability to build reliable relationships with client teams.

• Action oriented and ownership (follow-through on what they say they’ll do)

• Comfortable collaborating across technical and non-technical teams to solve problems and deliver solutions.

• Proficiency with project management and documentation tools such as Jira, Confluence, Google Sheets, and Google Docs.

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

We value diversity  company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.