Servicenow Developer

Our SaaS client, a leader in healthcare software development, is seeking a Service Now Developer to understand, design, develop, configure, update, and maintain modular, reusable solutions on the Service Now platform to support their business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related Service Now capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including leveraging Service Now AI capabilities, automation tooling, and agentic AI products to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving Service Now ecosystem.

• Align Service Now platform capabilities to business strategy and Service Now roadmap
• Develop, test, and implement new capabilities on the Service Now platform
• Assist with Service Now upgrades, action skipped changes, and create/run tests
• Stay current on Service Now products and applicable integrated technologies

• 3+ years as a Service Now Developer with experience developing in the following areas:
• Service Portals
• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
• Scoped Applications
• Scripting in Service Now
• Test Management and ATF
• ITOM:
  Event Management, CMDB, Discovery, Service Mapping
• 1+ years as a member of an Agile, Scrum, or Kanban team
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Knowledge of the ITIL framework, especially as it pertains to the CMDB model and governance
• Comprehension of the Service Now CSDM model
• Experience designing and deploying AI solutions on and off the Service Now platform, with strong AI prompt engineering skills
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals

• CSM:
  Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards
• Work spaces
• Reporting
• Active Directory/Power Shell
• Transform Maps
• AI Control Tower

Our client is a market leader in healthcare software development, providing mobile, cloud-based solutions to improve clinical, operational, and financial performance for companies, hospices, and personal care agencies throughout the United States. Their software enables real-time wireless communication and information exchange among office staff, field staff, and physicians.