Technician II, Desktop Support SE
Job in
Dallas, Dallas County, Texas, 75201, USA
Listed on 2026-06-11
Listing for:
Dallas Independent School District
Full Time
position Listed on 2026-06-11
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
* Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
* Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
* Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
* Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
* Document interactions, incidents, service requests using the Districts IT Service Management System.
* Create technical documentation and contribute to knowledge base.
* Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.
* Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years' experience in Information Technology support services.
* Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
* Proficient in analyzing and resolving technology hardware and software failures.
* Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
* Knowledgeable in wired and wireless network technologies.
* Experienced with user and device management in Microsoft Active Directory.
* Effective communication skills.
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