Site Reliability Engineer
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-06-11
Listing for:
Apexon
Full Time
position Listed on 2026-06-11
Job specializations:
-
IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
The SRE team member will primarily handle operational tasks and troubleshooting, steering clear of direct software code changes to maintain efficiency and reduce risk. Deliver responsive and knowledgeable assistance for routine and novel technical challenges. Act as a liaison between L1 and Engineering teams, ensuring effective and prompt issue resolution. Work with the Product and Engineering teams to drive any improvements.
Scopeof Work
- Provide support for client reported user issue
- Lead incident responses, perform RCA and provide on-call support
- Automation (AI) and tooling using scripting (JS, Shell, Python etc.)
- Track recurring issue, contribute to Problem Management
- Contribute to bug fixes and enhancement
- Embed reliability practices & support production release
- Escalate unresolved technical problems to Engineering team
- Maintain records of support interactions and resolution runbook
- Educate & train L1 team on common issue and help in Shift-left initiatives
- Technical proficiency:
Strong proficiency in Java, strong understanding of database concepts (Oracle, SQL, Dynamo
DB etc.) and cloud concepts / AWS - Good to have skills:
Terraform, Mongo
DB, Spring Boot framework, Kafka, RESTful API - Able to leverage AI tool
- Troubleshooting expertise:
Strong analytical and problem-solving skills to diagnose issues with experience in monitoring tools (Cloud Watch) as well as knowledge of logging and observability practices - Communication:
Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product team - Attention to detail:
Ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocol - Collaboration:
Experience working cross-functionally with support, business operations and engineering teams to escalated unresolved issues and drive improvements in SRE support processes - Continuous learning:
Willingness to stay updated on evolving technologies and security threats to provide expert guidance and support
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