IT Support Specialist

Overview

As a member of the technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring customers have the support needed to utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

• Microsoft Surface Hubs – Understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues (volume control, speaker output, microphone functionality). Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs and ensure the system is properly connected to the internal network. Troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface properly displays meeting information and controls.
• Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks).

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site.
• Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• Service Now ticket management; prioritizing tickets and awareness of SLA.
• Supporting Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications:
  Outlook, Teams, One Drive, Office 365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and Meeting Support (may occur on-site or off-site).
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events.
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• Occasional after-hour support may be required.

• Excellent communication skills.
• Great team mentality.
• Self-motivated, organized, detail oriented, ability to multitask.
• Desire to learn and build a career as unique as you.

• 2+ years of on-site technical support experience, or a degree in related discipline.

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending account
• Life insurance
• Retirement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.