Network Implementation Manager

Responsibilities

• Directly manage a team of Network Implementation Engineers across the project delivery lifecycle; set clear performance expectations, conduct structured 1:1s, and own individual development plans.
• Build a culture of execution discipline — ticket hygiene, change management compliance, documentation quality, and rigorous project close-out.
• Identify skill gaps and build structured training and certification pathways aligned to ECI’s service portfolio.
• Manage performance formally and informally; address issues directly, constructively, and on record when required.
• Participate in hiring decisions for the implementation function, including technical assessments and structured panel interviews.

• Own end-to-end delivery of network implementation projects spanning new client onboarding, infrastructure refreshes, office builds, and technology migrations.
• Define and enforce project intake, scoping, scheduling, and resource allocation standards across the team.
• Maintain active visibility across all open work streams; surface and resolve blockers before they become client escalations.
• Drive post-implementation reviews and root cause analysis; translate findings into repeatable process improvements for the team.
• Coordinate with Client Services, Solutions Architecture, and pre-sales to align implementation timelines with client commitments and ECI delivery standards.

• Serve as the technical authority for ECI’s implementation standards covering Cisco (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls, Meraki, and SD-WAN platforms.
• Review and approve low-level designs (LLDs) and implementation runbooks before execution.
• Establish and enforce configuration standards that ensure consistency, repeatability, and alignment with client security and compliance requirements (SOC 2, PCI-DSS, NIST, HIPAA).
• Serve as escalation point for complex in-flight technical issues; engage hands-on when warranted while ensuring the team learns from every resolution.
• Champion Zero Trust and SASE architecture principles within ECI’s implementation workflows.

• Own implementation status communication to client stakeholders; translate technical risk into clear business impact language.
• Represent the implementation team in internal delivery reviews, capacity planning, and service improvement forums.
• Maintain ECI’s documentation standard across implementation plans, network diagrams, as-built records, and configuration baselines — ensuring clean handoffs to managed services teams.

• Required
• 10+ years of progressive network engineering experience with a demonstrable track record in enterprise implementation, ideally within an MSP or multi-client environment.
• 3+ years of direct people management — you have hired engineers, set goals, handled performance, and actively developed talent.
• Deep technical proficiency in Cisco networking (Catalyst, Nexus, IOS-XE/XR), Palo Alto firewalls (App-, Threat Prevention, VPN, Panorama), and wireless (WLC, Meraki MR/MS/MX).
• Strong working knowledge of routing protocols (BGP, OSPF, EIGRP), VLANs, QoS, and IPv4/IPv6 fundamentals.
• Proven ability to run multiple concurrent implementation projects with accountability for schedules, resources, and stakeholder communication.
• Solid understanding of security frameworks, compliance standards, and change management governance in regulated client environments.

• Preferred
• Active CCNP, CCIE, or PCNSE certification; equivalent demonstrated expertise considered.
• Experience with SD-WAN (Cisco Viptela, Velo Cloud) and SASE / Zero Trust architecture in client deployments.
• Familiarity with automation tooling (Python, Ansible) to drive repeatability and reduce manual effort across the team.
• Experience with network monitoring platforms (Solar Winds, PRTG, Meraki Insights) and using telemetry data to drive delivery quality.
• Hedge fund, financial services, or similarly regulated client-facing environment experience is a strong plus.

• Bachelor’s degree in Computer Science, Information Technology, or related field — or equivalent professional experience.