IT Operations Manager

Allata is a global consulting and technology services firm with offices in the US, India, and Argentina. We help organizations accelerate growth, drive innovation, and solve complex challenges by combining strategy, design, and advanced technology. Our expertise covers defining business vision, optimizing processes, and creating engaging digital experiences. We architect and modernize secure, scalable solutions using cloud platforms and top engineering practices.

Allata also empowers clients to unlock data value through analytics and visualization and leverages artificial intelligence to automate processes and enhance decision‑making. Our agile, cross‑functional teams work closely with clients, either integrating with their teams or providing independent guidance—to deliver measurable results and build lasting partnerships.

We are seeking a hands‑on Manager, Internal IT Operations to lead and evolve Allata's internal workplace technology function across a growing global organization spanning the US, LATAM, and India.

This role is responsible for the security, performance, stability, compliance, and continuous improvement of Allata's internal IT environment, with a strong focus on Microsoft 365, Microsoft Entra , Intune, endpoint management, SaaS administration, collaboration tooling, AI‑enabled workplace solutions, and operational reporting.

While this role includes oversight and coordination of internal IT support resources, its primary focus is on technical ownership, operational excellence, process improvement, service visibility, and ensuring the Internal IT function scales effectively with the business.

The ideal candidate is a true manager who can build, coach, and hold a early‑career team accountable while also rolling up their sleeves and executing critical work directly when needed. This role requires both leadership and hands‑on technical depth in equal measure.

• Lead Allata's Internal IT Operations function, owning day‑to‑day execution, service quality, governance, and operational priorities.
• Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high‑performing team culture.
• Serve as both a manager and hands‑on operator:
  Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management.
• Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, One Drive, and Microsoft 365 Copilot.
• Lead Identity & Access Management through Microsoft Entra , including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance.
• Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management.
• Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800‑53, CIS Controls, or similar protocols.
• Drive execution of security and compliance practices, including access reviews, least‑privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement.
• Partner with leadership and cross‑functional teams to ensure internal IT scales effectively with business growth.
• Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability.
• Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations.
• Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders.
• Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes.
• Drive automation and efficiency improvements using Power Shell, Power Platform, and related tools to reduce manual…