IT Help Desk

Overview

Wednesday - Sunday 8:00 AM - 5:00 PM CST. This position is based at our Texas Service Center in Dallas, TX (no remote options).

Full Time.

$20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night.

Texas Service Center, 14800 Landmark Blvd, Ste 800, Dallas, TX 75254.

Wednesday – Sunday 8:00 AM – 5:00 PM CST. One federal holiday per year may be required to work.

Ensign Services, Inc. (ESI) is a subsidiary of The Ensign Group, Inc. and provides back-office support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management, and recruiting. ESI supports over 378 facilities in the long-term care continuum and employs over 55,000 people. ESI emphasizes its CAPLICO values:
Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.

The IT Help Desk position focuses on responding to incoming support phone calls and tickets submitted via email. The role requires delivering excellent customer service while maintaining key performance standards.

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including Point Click Care , Net Health, and Workday; create accounts and reset passwords as needed.
• Assist with other IT support responsibilities as needed.

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
• Strong troubleshooting skills with working knowledge of Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.
• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
• Ability to be flexible and adapt to changes in expectations and the organization.
• Ability to hold peers accountable and work as a team to achieve success.
• Ability to work one federal holiday per year, required.

• Pre-employment criminal background screening required.

Competitive benefits and compensation package including medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Professional growth and development are supported through our Learning Management System, training sessions, and seminars. Details at

Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at .

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