Senior Director - Information Technology and Support Services

Primary Purpose

To provide leadership, management, and oversight of district technology infrastructure, networking, server systems, cybersecurity, and end‑user support services. The Senior Director of IT & Support Services ensures secure, reliable, and efficient operations of all technology systems that support instruction, administration, and compliance. This position works collaboratively with the Chief of Data & Technology to plan, implement, and sustain technology initiatives that align with district goals and Texas Education Agency (TEA) requirements.

• Bachelor’s degree in Computer Science, Information Systems, or related field (required)
• Master’s degree (preferred)
• Industry certifications preferred (e.g., CompTIA Network+, Security+, CCNA, MCSA, or equivalent)

• Minimum of seven (7) years of progressively responsible experience in information technology and network administration
• Minimum of three (3) years in a supervisory or management role within a K‑12 or higher‑education environment

• In-depth knowledge of LAN/WAN design, server administration, and network security
• Expertise in Active Directory, firewall systems, and backup/disaster recovery processes
• Familiarity with SIS integrations, single sign‑on, and data protection regulations (FERPA, CIPA, etc.)
• Strong leadership, communication, and project‑management skills; ability to analyze technical issues and implement sustainable solutions
• Demonstrated ability to manage budgets, contracts, and vendor relationships

• Direct all aspects of network operations, including LAN/WAN connectivity, wireless infrastructure, and internet security
• Oversee district servers, storage, and virtualization environments to ensure high availability and disaster recovery readiness
• Maintain cybersecurity systems, including firewalls, endpoint protection, intrusion detection, and vulnerability management
• Coordinate with external vendors to ensure uptime and compliance with E‑Rate and other federal/state technology funding programs
• Ensure all district sites maintain secure and reliable network access aligned with instructional and operational needs

• Lead the district’s helpdesk operations to ensure timely response, resolution, and customer satisfaction
• Establish escalation procedures and service level agreements (SLAs) for IT support requests
• Develop and implement staff training for technology best practices and security awareness
• Manage device inventory, imaging, and lifecycle replacement for end‑user hardware

• Administer user accounts, permissions, and authentication systems (Active Directory, Google Admin, SSO)
• Oversee data backup, retention, and disaster recovery protocols to protect against data loss or system downtime
• Collaborate with the Chief of Data & Technology to align security practices with SIS, PEIMS, and district data governance policies

• Participate in technology planning, procurement, and implementation of district technology initiatives
• Work jointly with the Chief of Data & Technology to design scalable solutions for system integration and network expansion
• Prepare and maintain technical documentation, network diagrams, and standard operating procedures (SOPs)

• Supervise IT staff including network engineers, technicians, and helpdesk personnel
• Develop professional growth plans for technology staff and conduct annual evaluations
• Promote a service‑oriented culture focused on problem‑solving, efficiency, and continuous improvement

• Network Engineers
• Systems Administrators
• Technical Support Specialists/Helpdesk Staff

Physical / Mental Demands:
Ability to lift equipment up to 40 lbs; prolonged periods at a computer; travel between campuses. Environment:
Office and campus environments; occasional evening or weekend work for maintenance or system rollouts.