ICT Service Delivery Technician

Location: Dallas, TX

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 9 months (extension possible)
• Start: May 15, 2026
• Pay Rate: $27.00 $ 28.00 / Hour (USD)
• Shift / Schedule: Monday Friday, 8:00 AM 5:00 PM with some expected overtime; 1 week per month of on-call (2 hours paid on Saturday and Sunday; if called in, paid for hours worked)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

As an ICT Service Delivery Technician, you will provide on-site support for the ICT and Engineering services within the Data Center environment. This job is part of the Critical and Technical Services job function, responsible for technical maintenance services in critical client environments.

• Receive, review, and complete IT equipment installation, relocation, and decommission requests within time frames and to industry standards.
• Provide problem-solving support, including server reboots, backups, visual inspections, etc.
• Escort third-party engineers and ensure their compliance with the site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
• Ensure that on-site documentation including work-related standard operating procedures are created, reviewed, and updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de-patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation, and decommissioning of IT equipment, and general engineering maintenance and housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures/processes under close supervision and guidance.

• Must be reliable
• Replacing hardware in a server (PC)
• This is highly focused on the "hands and feet" work with the servers
• Running cables
• Client-facing role, so high level of professionalism and good customer service
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (examples include Word, Excel, Outlook, etc.)
• Strong organizational skills with an inquisitive mindset.
• Basic math skills; ability to calculate simple figures such as percentages, discounts, and markups.
• Microsoft Office suite

• Data Center certifications
• Specific Data Center experience
• Ability to work well with others
• Can take directions
• Excel experience is a plus
• Service Now is a plus

• High school diploma or GED required
• Training in a technical discipline having served an apprenticeship or equivalent, with 1 2 years of job-related experience; in lieu of a diploma, a combination of experience and education will be considered.

• At least 1 year of experience
• Racking and stacking hardware
• Running cables
• Checking for service tickets
• Pulling servers
• Powering servers
• Adding memory to a server

• Candidate will be working in a Data Center
• This role involves a lot of walking
• Candidate will need to be able to lift at least 30 lbs
• Must meet the physical requirements of this role
• Overtime expected; 1 week per month of on-call rotation
• This is a team environment but candidate will also be expected to work independently
• Candidate will report to an on-site supervisor

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

• Background package:
  Safety-specific with drug screen required
• Interview process: 1st round virtual (Teams); 2nd round virtual if needed
• Role is back filling for a position that is moving temporarily
• Potential to convert to FTE only if headcount becomes available; this is not the intention of this role

Global leader in commercial real estate services and investments providing data-driven solutions.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-05123 Industry: Engineering

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