Lead Project​/Program Manager; Customer Care Operations Support

Position: Lead Project / Program Manager (Customer Care Operations Support)
Lead Project / Program Manager

(Customer Care Operations Support | Data & Analytics)

Overview

We'relooking for aLead Project / Program Managerto drive transformation across our Customer Care Operations Support organization.

This is not a traditional PM role.

You'lloperateat the intersection ofdata, business intelligence, and execution-partnering across

Operations, Product, Data, and Technology to turn insights into real, scalable outcomes.

If you thrive in fast-moving environments,canbring clarity to ambiguity, and love turning data intoaction-this role is built for you.

What You'llDo

Drive End-to-End Program Delivery

Lead complex, cross-functional initiatives from concept through execution-ensuring alignment to scope, timeline, budget, and business outcomes.

Turn Data into Action

Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.

Lead Cross-Functional Execution

Act as the central connector across business and technical teams-aligning priorities, dependencies, and execution plans.

Optimize Customer Care Operations

Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.

Own Planning & Governance

Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.

Manage Risk & Solve Problems

Proactivelyidentifyrisks, remove blockers, and drive resolution across stakeholders and teams.

Communicate at the Executive Level

Deliver clear, concise updates, insights, and recommendations to senior leadership.

Influence Without Authority

Lead through influence-aligning diverse stakeholders and mentoring teams to drive outcomes.

Top Must-Have Experience

* Proven success leading large-scale, cross-functional programs with measurable business impact

* Strong ability to translate strategy into execution(roadmaps, prioritization, delivery)

* Experience working indata-driven environments(analytics, BI, operations, or CX)

* Exceptionalstakeholder management and communication skills

* Demonstrated ownership ofend-to-end delivery(risk, dependencies, governance, execution)

* Ability tooperateinambiguous, fast-paced environments and drive clarity

Preferred Background

* Experience supporting

Customer Care, Operations, or Customer Experience organizations

* Exposure to business intelligence, analytics, or automation initiatives

* Familiarity with Agile, Waterfall, or hybrid delivery models

* Track recordof influencingsenior leadership and cross-functional teams

Why This Role Stands Out

* High-visibility role with direct impact on customer experience and operational performance

* Opportunity tolead transformation initiatives at scale

* Work at the intersection ofdata, strategy, and execution

* Partner with senior leaders across the business

Minimum Qualifications

* Bachelor's degree (or equivalent experience)

* ~5+ years of experience inproject/program management, operations, or analytics-driven roles

* Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.

* Certifications (PMP, Agile, etc.) a plus

Bottom Line

Ifyou'reabusiness-minded program leaderwho can connectdata, strategy, and execution-and want to drive meaningful transformation-this is a high-impact opportunity.

Our Lead Project/Program Mgmt earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

* Medical/Dental/Vision coverage

* 401(k) plan

* Tuition reimbursement program

* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

* Paid Parental Leave

* Paid Caregiver Leave

* Additional sick leave beyond what state and local law require may be available but is unprotected

* Adoption Reimbursement

* Disability Benefits (short term and long term)

* Life and Accidental Death Insurance

* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

* Employee Assistance Programs (EAP)

* Extensive employee wellness programs

* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

* AT&T internet (and fiber where available) and AT&T phone

If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Weekly

Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$ - $

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information,…