Technical Support Technician

Responsibilities

• Investigate, troubleshoot, and proactively resolve all firm computer software and hardware problems, including recurring technical issues, to ensure smooth operations and recommend specific solutions to incidents
• Show an understanding of PC and network architecture and components
• Have a strong understanding of Microsoft products and services, including Office Suite applications and Office 365; possess a thorough understanding of hardware and software configurations
• Provide on‑site and remote technical support, desk‑side training, and customer service for all Information Services related issues
• Provide mobile device support to customers, including enrollment of devices in mobile device management and two‑factor authentication environments
• Open, review, resolve, and close group‑assigned support tickets according to SLAs, while ensuring customer satisfaction through follow‑up communications on resolved tickets and tracking all requests for service and support in the incident tracking software
• Provide necessary audio‑visual support and set‑up for a variety of office and client meetings, including video teleconferencing, audio bridging, projector setups, microphones, external speaker equipment, computers, and printers for conference room setups and other special installations

• Associate’s degree and at least one IT certification required;
  Bachelor’s degree strongly preferred
• Minimum of three (3) years of work experience in an information technology environment

• IT certifications from vendors such as Microsoft or CompTIA strongly desired
• Law firm experience strongly preferred

The pay range is the lowest to highest compensation we reasonably, in good faith, believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. This range may be modified in the future.

Note:

Pay is not considered compensation until it is earned, vested, and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives, or commissions.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.