Lab Engineer II

Lab Technician / Engineer — Services Delivery Equipment

We are seeking a motivated, detail‑oriented Lab Technician / Engineer to join our Telecom Lab team supporting Services Delivery and Technical Assistance Center (TAC) operations. This is an excellent entry‑level opportunity for candidates who are passionate about telecommunications infrastructure, networking equipment, and hands‑on lab environments.

In this role, you will assist with the setup, testing, troubleshooting, and maintenance of telecom lab equipment used in customer service delivery and TAC escalation workflows. You will work alongside senior engineers to support real‑world solutions across a broad range of telecom hardware and software platforms.

• Set up, configure, and maintain telecom lab equipment including routers, switches, optical transport gear, and access devices.
• Support lab builds for proof‑of‑concept (PoC) testing, customer demos, and services delivery validation.
• Maintain an accurate equipment inventory and ensure lab assets are properly labeled, racked, and cabled.
• Coordinate with procurement and logistics for equipment staging, shipping, and returns.
• Manage lab access, housekeeping, and safety compliance in accordance with department standards.
• Comfortable working around power systems.
• Ability to custom build cables and jumpers as needed.

• Assist engineers in replicating customer issues within the lab environment.
• Configure and test designated equipment to reproduce fault conditions, validate fixes, and document findings.
• Support root cause analysis (RCA) efforts by providing lab‑based evidence and test data.
• Maintain lab environments including firmware/software version management on test devices.
• Assist in the decommissioning, reimaging, and redeployment of returned or repurposed equipment.

• Assist services delivery teams with pre‑staging and validation of customer‑bound equipment and configurations.
• Execute test plans and document results to ensure equipment meets acceptance criteria before deployment.
• Coordinate with project managers and field engineers to ensure timely delivery of lab‑ready hardware.
• Provide basic technical support during equipment hand‑offs, upgrades, or field escalations.

• Maintain lab runbooks, topology diagrams, and test procedure documentation.
• Log all lab activities, equipment configurations, and test outcomes in the designated ticketing or tracking system.
• Generate status reports for ongoing lab projects and communicate updates to team leads.

• 0–2 years of experience in a telecom, networking, or IT lab environment.
• Ability to identify opportunities for improvement.
• Foundational knowledge of networking concepts: OSI model, TCP/IP, VLANs, routing protocols (OSPF, BGP basics), and WAN technologies.
• Familiarity with telecom equipment categories such as routers, switches, DSLAMs, ONTs, multiplexers, or access platforms.
• Comfortable with physical lab work: rack mounting, cable management, fiber/copper patching, and hardware troubleshooting.
• Ability to read and follow technical documentation, test plans, and lab topologies.
• Strong attention to detail and ability to document work accurately and consistently.
• Excellent communication and teamwork skills; able to collaborate with cross‑functional engineering teams.
• Working knowledge of Python scripting for automation, data parsing, or lab tooling.
• Proficiency with SharePoint for document management, team collaboration, and knowledge base maintenance.
• Self‑starter and ability to successfully complete tasks with little to no supervision.
• Ability to research and devise solutions with little or no information.

• Industry certifications such as CompTIA Network+, CCNA, JNCIA, or equivalent.
• Exposure to vendor platforms including Cisco, Juniper, Nokia/Alcatel‑Lucent, Ciena, Ericsson, or Calix.
• Experience with network management systems (NMS), element management systems (EMS), or ticketing platforms (e.g., Service Now, Remedy).
• Familiarity with optical networking technologies (DWDM, SONET/SDH, OTN, PON/GPON).
• Basic scripting or…