It Manager Iii.info Tech Services

Job Overview Serves as senior‑level management responsible for overseeing large, complex IT functions and managing multiple cross‑functional teams within an assigned IT area such as Applications, Infrastructure, Network, Servers, Databases, Data, Cloud, or Security. Ensures the efficient operation of IT services, drives strategic initiatives, optimizes resource allocation, and enforces governance and compliance standards. Acts as a key leader in shaping IT direction, fostering innovation, and aligning technology solutions with Dallas County’s long‑term objectives.

Management Scope:
Manages exempt staff.

Manages large IT teams responsible for enterprise‑wide technology services. Leads incident response, system availability, and operational performance improvements. Ensures adherence to service level agreements (SLAs), IT policies, and risk mitigation strategies. Drives ITSM best practices, automation, and efficiency initiatives. Optimizes IT service workflows and infrastructure management processes. Leads large‑scale IT initiatives, ensuring successful project execution and alignment with County objectives. Defines project scopes, develops roadmaps, and oversees execution, ensuring timelines and budgets are met.

Works closely with business stakeholders to translate requirements into technology solutions. Manages technology lifecycle planning, ensuring smooth system upgrades, migrations, and deployments. Implements change management and risk mitigation strategies for technology rollouts. Optimizes resource allocation, ensuring teams have the tools and infrastructure needed to succeed. Evaluates emerging technologies and proposes solutions that drive County‑wide digital transformation. Coordinates with external vendors and service providers to enhance IT service delivery.

Oversees multiple IT teams across different technical domains, ensuring efficient service delivery. Manages IT operations, ensuring performance, availability, and security of critical systems. Drives IT operational excellence by optimizing workflows, automating processes, and enhancing service management practices. Ensures IT teams adhere to SLAs, KPIs, and industry best practices. Leads problem resolution efforts for complex technical challenges affecting IT operations. Establishes clear operational procedures, documentation standards, and escalation paths.

Develops and enforces policies to ensure data security, compliance, and risk management. Collaborates with other IT leaders to drive innovation and continuous service improvement. Oversees IT resource planning, budget forecasting, and vendor management. Enforces IT security, governance policies, and compliance frameworks. Implements disaster recovery plans, cybersecurity controls, and regulatory adherence strategies. Identifies and implements technology upgrades, process automation, and efficiency optimizations.

Collaborates with stakeholders to drive cost savings and IT operational improvements. Contributes to technical roadmaps, system modernization strategies, and cloud migrations. Ensures IT teams follow enterprise architecture, security standards, and best practices. Leads technical assessments for scalable IT solutions and enterprise applications. Evaluates emerging technologies for long‑term IT investment and transformation. Defines department‑wide KPIs and success metrics to measure IT efficiency, service levels, and customer satisfaction.

Develops real‑time dashboards and reporting tools to monitor IT performance and service reliability. Utilizes data analytics to optimize resource allocation and technology investments. Implements continuous improvement programs based on performance analytics and stakeholder feedback. Conducts regular IT assessments to benchmark against industry best practices. Drives automation and AI‑based analytics to enhance IT operations. Provides executive‑level reports on IT performance, challenges, and opportunities for improvement.

Develops strategies to improve operational resilience and system reliability. Defines and monitors key performance indicators (KPIs) for IT operations. Identifies trends and proactively…