End User Support

Overview

End User Support‑IT Field Services

Dallas, TX — TRAVEL REQUIRED

End User Support‑IT Field Services

71797

• Consistent weekly regional travel
• Periodic overnight and multi‑day travel

A valid driver’s license and the ability to travel by car and air are required.

Salary: $25 – $28.50 per hour, depending on experience

Schedule:

Monday‑Friday, 8 a.m.–5 p.m.

The End User Support Analyst will provide support to end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network‑related issues, mobile devices, and collaboration tools while delivering white‑glove service with a focus on discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, One Drive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive‑impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

• Bachelor’s degree in Information Technology preferred, or 2‑4 years of technical support experience.
• Certifications requested: ITIL v3 accreditation; relevant current operating‑systems qualifications (MCSA, MCSE, A+, Network+).
• Solid understanding of:
  • Microsoft Office Applications
  • Office 365, One Drive
  • Microsoft Teams
  • Windows 10 and Windows 11 operating systems
  • Android OS, iOS
  • Active Directory, Entra
  • Intune Autopilot
  • Networking (TCP/IP, WINS, DNS, DHCP)
  • ITIL Service Management through Service Now
  • Single sign‑on concepts
  • MDM solutions
• Firm working knowledge of concepts, practices, and procedures of systems support and ability to use them in varied situations for Windows, Chrome, and mobile applications.
• Intermediate ability to troubleshoot or diagnose problems and provide possible solutions.
• Some project/process management skills.
• Advanced equipment operation skills – should be able to use all office equipment and train end users.
• Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience.
• Ability to document technical solutions for review by both technical teams and end users.

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company‑matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first Accent Care‑branded scrubs for patient‑facing employees
• And more!

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

At Accent Care, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.