Application Support Engineer

Experience:

4–6 Years Job Summary

We are seeking an experienced Application Support Engineer / Production Support Analyst to join our team in Dallas. The ideal candidate will have strong expertise in Java, SQL, and Unix/Linux environments, with hands‑on experience in application support, incident management, troubleshooting, and production stability. The role requires close collaboration with development teams, business stakeholders, and operations teams to ensure optimal application performance and reliability.

• Java
• SQL

• Work closely with team members to analyze, troubleshoot, and resolve application issues.
• Identify defects, discrepancies, and trends through code debugging and log analysis.
• Manage production incidents and effectively communicate with users, application owners, and senior stakeholders.
• Improve application stability and performance by identifying recurring failures and recommending permanent fixes.
• Leverage automation tools and machine learning‑based solutions developed by engineering teams to proactively detect and address production issues.
• Identify manual processes and alerts that can be automated and collaborate with engineering teams to implement automation solutions.
• Review and challenge existing application processes and recommend improvements to enhance system stability and efficiency.
• Participate actively in Change Management processes to minimize production risks.
• Create and maintain operational runbooks to improve support efficiency and reduce operational errors.
• Develop reports and dashboards that provide trending statistics related to application health, incident management, and support performance.
• Learn, troubleshoot, and support proprietary technologies as required. Prior experience with proprietary tools is not mandatory.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 4–6 years of experience in Application Support, Production Support, Software Development, or a related technical role.
• Strong understanding of Data Structures and Computer Science fundamentals.
• Experience in troubleshooting production issues, root cause analysis, and problem resolution.
• Strong verbal and written communication skills with the ability to explain technical issues to both technical and non‑technical stakeholders.
• Hands‑on experience with:
• Java
• SQL

• Experience with in the Financial Services or Banking industry.
• Exposure to Big Data and Distributed Computing technologies such as:
• Hadoop
• Spark
• HDFS
• Public Cloud Platforms
• Degree in Computer Science or a closely related discipline.
• Experience with automation, monitoring, and operational excellence initiatives.

• 4–6 years of hands‑on experience supporting enterprise applications in production environments.
• Experience working in incident management, production support, application monitoring, and troubleshooting.
• Ability to work in a fast‑paced environment and manage multiple priorities effectively.

Did you know that Apexon has been Certified by Great Place To Work
, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK. Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals.

Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy ()

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill‑based development, opportunities for career advancement, and access to comprehensive health and well‑being benefits and assistance.

• Term Insurance and Accident Insurance
• Group Health Insurance covering family of 4