Life Science Service Specialist; MALDI, PPSQ, and LABNIRS

Position: Life Science Service Specialist (MALDI, PPSQ, and LABNIRS)
Life Science Service Specialist

Location:

Houston, TX - Dallas, TX - Phoenix, AZ - Los Angeles, CA

Salary: $109,000 to $111,000 per year

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

* Our Culture - A work environment that values diversity, inclusion & belonging

* Competitive Compensation - Day 1 Benefits & Competitive Salary

* Retirement Benefits - Matching 401K & Profit-Sharing Program

* Professional Growth - Clear pathways for Career, Leadership and Personal Development

* Health Benefits - Flexible Spending/Health Savings Accounts

* Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan

* Education - Tuition Assistance Program for both graduate and undergraduate levels

* Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs

* Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!

* Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

Position Summary:

Shimadzu Scientific Instruments is seeking a Life Science Service Specialist to join our team! In this role, you will provide field-based service support for advanced Biotech and Life Science instrumentation. This position requires extensive travel to customer sites, regional offices, and other service locations, including frequent overnight travel and travel by air or vehicle to support customer needs across the territory.

The Life Science Service Specialist installs, repairs, maintains, troubleshoots, and supports assigned products, including systems such as AXIMA MALDI, MALDI 8020, PPSQ, PERFINITY LC, LABNIRS, LIGHTNIRS, IM-LAYER, CLAM, and related platforms. This role is a strong fit for a hands-on instrumentation service professional who is comfortable with a heavy travel schedule, enjoys working directly with customers in the field, and can independently manage service priorities across a large geographic region.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

Field Service, Travel & Repair:

* Provide hands-on repair, maintenance, installation, and troubleshooting support for assigned Biotech and Life Science products sold by Shimadzu Scientific Instruments or its representatives.

* Travel extensively to support customer service needs, including frequent overnight travel.

* Support customers at multiple work sites during the course of a business day or work week, depending on territory needs and service demand.

* Perform instrument installations and repairs efficiently, professionally, and in accordance with company service standards.

Customer Support & Training:

* Provide technical training to customers, service personnel, technical support teams, and less experienced field personnel.

* Deliver telephone-based technical support to customers and field personnel, including guidance on repairs, maintenance, installations, documentation, and repair parts needs.

* Support Shimadzu customers in a professional, responsive manner while helping maintain a high-quality service experience across the territory.

Documentation & Continuous Improvement:

* Accurately document and report repairs, service activities, product failures, parts usage, and related service information in a timely manner.

* Provide design change or product improvement recommendations when applicable based on field service experience and product performance.

* Help develop preventive maintenance procedures for assigned products as required.

EDUCATION AND

QUALIFICATIONS:

* An associate's degree in…