HCM Systems Support Analyst

Balfour Beatty is seeking an HCM Systems Support Analyst to join our team. This individual will provide support for all HCM software applications and integrations including configuration, trouble shooting, documentation, testing, reporting, and training. The analyst will also assist with system advancement, system utilization and end‑user satisfaction.

This individual will preferably be based out of our Dallas, TX office. Applicants outside of the DFW area who live near a different Balfour Beatty office may be considered as well.

• Assist in ensuring all HCM modules and integrations are configured properly and are maintained with current software updates.
• Assist with all activities associated with new business system requirements including requirement definition, vision, and scope documentation, design document development, development coordination, and status communication through project completion.
• Closely monitor HCM workflows, background jobs, and integrations and assist in resolving any issues.
• Manage Dayforce end user security.
• Identify training needs. Assist in the design, development, management, and facilitation of training curriculum.
• Ensure consistency, accuracy, and quality of all assigned end user documentation.
• Evaluate and report system advancement, utilization, and end‑user satisfaction.
• Provide support, consultation, and research to stakeholders. Manage the customer support email box.
• Respond to all requests for information within four (4) business days of receipt. If request cannot be completed within four (4) business days, work with customer to determine a mutually acceptable date for report completion.
• Assist with daily transaction processing for human resources data management on an as needed basis.
• Write all documentation for work processes maintaining necessary updates.
• Actively participate in group status meetings and/or conference calls and respond to identified issues.
• Actively participate in task team meetings to fully understand end‑user needs.
• Actively participate in vendor conferences, webcasts, and user group communities.

40% — HCM System Administration

• Ensure all HCM modules and integrations are properly configured and maintained with current software updates.
• Monitor HCM workflows, background jobs, and integrations; assist in resolving issues.
• Assist with daily HR data transaction processing as needed.

20% — Testing & Documentation

• Perform system testing and maintain proper documentation.
• Write and maintain documentation for work processes and system updates.
• Ensure consistency, accuracy, and quality of all assigned end‑user documentation.

15% — Project Support & Requirements

• Support activities related to new business system requirements, including requirement definition, vision/scope documentation, design development, and coordination with technical teams.
• Communicate project status through completion.
• Participate in task team meetings to understand end‑user needs.

10% — Training & Enablement

• Identify training needs and assist in the design, development, and facilitation of training curriculum.
• Support end users through documentation, guidance, and knowledge sharing.

10% — Stakeholder Support & Communication

• Provide support, consultation, and research to stakeholders.
• Manage the customer support email inbox.
• Respond to all information requests within four business days or negotiate alternate timelines.

5% — System Evaluation & Reporting

• Evaluate and report on system advancements, utilization, and end‑user satisfaction.
• Participate in vendor conferences, webcasts, and user group communities to stay current on system capabilities.
• Actively participate in group status meetings and conference calls.
• Respond to identified issues and collaborate with team members to resolve them.

Promote Customer Relations

• Builds effective relationships with project teams, functional departments, customers, vendors, and user groups that reflect and support company core values and meets or exceeds the customer’s expectations.
• Actively participates in industry, client, and community relations to enhance company image.

• Promotes our Creed. Communicates our…