Technical Support Specialist; Minneapolis, MN; Denver, CO; Salt Lake , UT; Dallas, TX; Phoe

Position Overview

We are seeking a Technical Support Specialist to join our Information Services team. As an initial point of contact for our business professionals and attorneys, you will provide technical support related to computer software, desktop operating systems, hardware, and related peripherals. Prior experience with Office 365, Windows 10 and multi‑factor authentication technologies such as RSA and MFA is required. You should be a strong communicator with excellent customer service skills and an ability to solve problems in a dynamic environment.

• Provide firmwide technical support from the central Technical Support Center (TSC) via phone instruction, email, remote support, and desk‑side assistance as needed.
• Act as the initial point of contact for users with questions, requests, or troubleshooting problems related to computer software, desktop operating systems, hardware, and related peripherals; escalates more complex issues to senior level.
• Understand escalation rules and procedures, and apply them accordingly.
• Log all support incidents and customer requests into the TSC tracking system on a timely basis, and use the system to track all unclosed issues.
• Follow up on all unclosed issues to ensure final resolution.
• Work with team and manager to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and reducing the volume and difficulty of support incidents.
• Assist in implementing software and hardware projects, pilot tests, and roll‑outs.
• Maintain department standards for attendance, coverage, customer service, and the volume and effectiveness of problem resolution.
• May be requested to perform other duties as needed.

• High school diploma or G.E.D. equivalent.
• At least two years of experience supporting Office 365 and Windows 10, and other standard office software applications.
• Experience supporting multi‑factor security technologies such as RSA and MFA for in‑house and remote access.
• Excellent customer service skills.
• Capable and professional in all written and oral communications.
• Ability to diagnose problems, absorb and utilize information quickly, manage tasks, and balance priorities.
• Ability to work in a high‑stress environment.
• Ability to work effectively with all levels of personnel.
• Willingness to work nights, weekends, and travel if necessary.

• Associate’s degree or technical degree.
• At least two years of experience in a law firm or other professional service organization.
• Experience supporting standard applications used in the practice of law, such as Net Documents, Elite 3E, SaaS environments, and UKG.

Dorsey & Whitney offers competitive pay and a comprehensive benefits package available to business professionals working 17+ hours per week and their dependents. Benefits include medical, dental, vision, 401(k), life insurance, disability, paid time off, paid parental leave, paid holidays, volunteer days, bonuses (if eligible), adoption assistance, transportation reimbursement, child and elder care, education programs, wellbeing programs, and employee assistance programs.

(Some benefits are subject to eligibility criteria.)

Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally protected status. Dorsey & Whitney LLP participates in E‑Verify.

Pay range for this position in Minnesota and Colorado only is $26.83 to $34.72 per hour. Pay range for this position in Seattle only is $29.73 to $38.47 per hour. The range represents Dorsey’s good faith estimate of likely compensation at the time of posting.

• Minneapolis, MN
• Salt Lake City, UT
• Denver, CO
• Des Moines, IA
• Dallas, TX
• Phoenix, AZ
• Missoula, MT
• Boise,
• Anchorage, AK
• Seattle, WA

Dorsey is committed to providing disability and religious‑based reasonable accommodations, as well as menopause, pregnancy or lactation‑related accommodations. If you require an accommodation during the application and hiring process, contact 612‑492‑5178.

Dorsey estimates it will accept applications through June 23, 2026.