Software Engineering Manager

Position Overview

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Retail Tech organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Application System Manager (ASM) is accountable for the Software Delivery, operational stability, availability, and risk posture of assigned applications supported by the Retail Digital Account open. You will manage engineering talent across product lines, build a culture of engineering craftsmanship, and drive technology modernization through sound architecture, clean coding practices, and disciplined SDLC/Operational/Releases execution.

• Act as a hands on technical leader, contributing directly to design, development, code reviews, and problem resolution.
• Design and build Java based applications and microservices using Spring Boot.
• Guide technical decisions around architecture, scalability, resiliency, and performance.
• Serve as the escalation point for production incidents, including participation in and leadership of major incident bridges as needed.
• Ensure appropriate monitoring, alerting, and observability are in place and continuously improved.
• Drive root cause analysis, remediation plans, and problem records for recurring or severe incidents.
• Strong experience in production application support within a 24x7 enterprise environment.
• Proven incident management, release management, and problem solving skills.
• Promote engineering best practices, code quality, and continuous improvement.

• Manage and mentor a team of software/devOps/release engineers, supporting performance, growth, and career development.
• Communicate project status, risks, and resource requirements to stakeholders and management.
• Align team goals with organizational objectives, develop KPIs, and focus on cross‑functional collaboration.
• Foster a collaborative, accountable, and inclusive team culture.
• Support hiring, onboarding, and day‑to‑day team leadership activities.
• Communicate effectively with product partners and stakeholders to ensure alignment on priorities and delivery.

• Proven experience as a hands on Software Engineering Manager or technical lead.
• Strong expertise in Java, Spring Boot, and microservices based architectures.
• Experience managing and leading a team of 10+ engineers.
• Solid Dev Ops understanding, including CI/CD concepts, automation, and production support considerations.
• Familiarity with production operating models and/or global production support organizations.
• Experience partnering with offshore or vendor based support team.
• Strong communication skills with the ability to collaborate across technical and non‑technical audiences.
• Experience working in Agile development environments.

• Experience with containerization or cloud native platforms.
• Exposure to enterprise or regulated technology environments.
• Experience modernizing legacy applications or platforms.

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university/college degree, with 5+ years of industry‑relevant experience.
• At least 3 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education:
  
  Bachelor’s degree.
• Certifications:
  
  None required.

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance,…