Senior Technical Support

Job Overview

Responsible for providing customer support in the local office computing environment and for the maintenance and support of the local area network and Weil office systems and applications.

• Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues.
• Record all changes to all hardware assets in the Asset Management System (AMS).
• Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by Weil.
• Support telecoms and voicemail moves, adds & changes.
• Support all Weil remote access & remote computing solutions to non‑Weil computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available.
• Provide setup and support for A/V issues in office, including meetings and presentations.
• Provide IS orientation and training for new hires.
• Learn & support new technology relating to Weil in order to provide support.
• Participate in IS meetings & calls, as required.
• Provide on‑call and after‑hours assistance for the local office.
• Identify and document office‑specific IS procedures in the IS Knowledgebase.

• 5+ years of professional experience within a fast‑paced, high‑pressure professional services environment.
• Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones;
  Apple OS & Virtual Machine knowledge is a plus.
• Solid understanding of TCP/IP Networks and network security.
• Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency.
• Interpersonal skills necessary to communicate in person, by e‑mail and telephone and follow instructions effectively from a diverse group of clients, attorneys and staff, providing information with ordinary courtesy and tact.
• Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS.

Expert Level

Contract to Hire position based out of Dallas, TX. Fully onsite.

The pay range for this position is $29.00 - $34.00/hr.

Eligible benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident & Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.