ServiceNow​/CMDB System Admin

Job Description

We’re seeking a Service Now System Administrator with strong CMDB administration experience and enterprise level Service Now support experience (large‑scale environments, multiple teams, standardized governance, and production support). This individual will own day to day administration and serve as a trusted advisor, making recommendations and guiding best practices for the Service Now environment.

• Provide day to day administration of the Service Now platform (user/group administration, access controls, workflows, forms, lists, notifications, SLAs, and general platform support).
• Serve as a CMDB System Administrator, ensuring ongoing data quality, governance, and CI lifecycle management.
• Support development and ongoing refinement of CMDB schema and Configuration Items (CIs) aligned to business needs.
• Support Configuration Management processes and partner with functional/application owners to define required CIs and relationships.
• Support and maintain ITOM Discovery (or comparable discovery/data ingestion) activities to discover, upload, update, and remediate CI data, leveraging automation where possible.
• Participate in CMDB clean up and optimization initiatives to improve accuracy, performance, and reporting.
• Act as a subject matter expert and advisor, providing recommendations on Service Now and CMDB best practices, platform optimization, governance standards, and scalable solutions appropriate for an enterprise environment.
• Collaborate with stakeholders to evaluate current‑state processes, identify gaps or risks, and propose improvements that align with Service Now and ITIL best practices.
• Build and maintain dashboards and reporting for operational visibility (e.g., CMDB health, completeness/correctness, discovery coverage).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3–5 years of hands‑on Service Now System Administrator experience in production environments.
• Proven experience supporting enterprise‑level Service Now implementations (large user base, multiple business units/teams, standardized change controls, and production support).
• Demonstrated CMDB administration experience, including Configuration Management processes.
• Experience supporting CMDB schema/CI design and deployment in Service Now.
• Experience supporting discovery/data loads (e.g., ITOM Discovery) and CI remediation activities.
• Familiarity with CSDM and best practices for structuring CI classes and relationships.
• Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM) modules.
• Experience driving CMDB health initiatives and platform optimization in large, complex environments.