Help Desk Technician I & II at Southwest Search Dallas, TX

Help Desk Technician I & II job at Southwest Search. Dallas, TX.

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:
Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles). Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite.

Please Note:

We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.

• A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support; this is not a hands‑on desk side role.)
• Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)
• Experience providing both connectivity and software support. Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas. Highly technical or hardware issues may be escalated to the next tier.

• iOS or Android support (remotely)
• Network device troubleshooting (routers, modems, etc. remotely)
• Google apps, Office 365 apps, or Apple apps support
• 3rd party vendor coordination (remotely)
• Cloud support (either AWS or Azure)
• Ability to contribute to continuous improvement projects and/or create documentation for new support processes
• Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment