IT Support Technician

About The Role

The Parry Labs IT Team is looking for a talented IT Support Technician to provide technical support for business users, services, and systems in our Dallas, TX office. Our IT Support Technician will handle end-user and helpdesk support of various break-fix incidents, fulfill requests, and assist with the provisioning of new workstations and software.

This is a temporary (6) six-month role.

• Provide level‑1 IT support to users at all Parry Labs locations.
• Monitor and respond to helpdesk incidents and requests across multiple support channels (email, self‑service, phone, and walk‑ups).
• Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments.
• Setup and install workstation hardware, peripherals, and software for end‑users.
• Grant access and assist with password resets to applications and systems as appropriate.
• Provide remote end‑user support to employees at other locations.
• Troubleshoot connectivity issues (site internet, VPN, access to O365).
• Troubleshoot hardware and software issues.
• Setup and support voice and printing services for end users.
• Collaborate with IT team members on high‑severity incidents, IT and business projects, and scheduled maintenance.
• Collaborate with Cybersecurity team members to help provide on‑site response to resolve and remediate security vulnerabilities.
• Input and track asset management inventory of location assets including workstations, monitors, phones, and peripherals.
• Create knowledge (how‑to) articles to assist with level‑0 support deflection and self‑service.
• Interact with end‑users, leadership, and third‑party contractors.
• Other duties as assigned.

• Associate’s degree in STEM field with 3+ years related experience or High School Diploma/GED with 5+ years of experience as a help desk technician or other IT customer support role.
• US Citizen with ability to obtain and maintain a security clearance.
• Relevant IT certifications (e.g. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL).
• Experience with Microsoft Technology Stack (Windows, AD, O365, Intune, Sharepoint).
• Hands‑on experience supporting a large end‑user community, laptops, desktops, access management, and collaboration tools.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic IT technical issues.
• Experience with Windows 10/11.
• Excellent communication and customer support skills.

• Workplace flexibility.
• Health and well‑being support for you and your family.
• Education assistance.
• Unlimited paid time off.
• Opportunities to work with a purpose.
• Professional and personal growth support.

If you require a reasonable accommodation for any part of the employment process, please let us know the nature of your request and contact information.