IT Help Desk

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5 days ago Requisition

Location: Dallas (Farmers Branch) & Denison, TX
Pay: $28.00 – $30.00 per hour
Job Type: Full-time

Caine & Weiner is seeking an IT Help Desk Specialist to be the go‑to problem solver in our fast‑paced call center environment
. You’ll provide tiers 1 and 2 support, ensuring employees onsite and remote have the tools they need to succeed. From setting up workstations to troubleshooting complex issues, you’ll play a key role in keeping our operations running smoothly. The ideal candidate is based in the Dallas Metroplex and able to travel between our Farmers Branch and Denison locations.

• Provide tier 1 & 2 help desk support for onsite and remote employees
• Set up computer workstations and assist with onboarding
• Track IT assets, manage shipping/receiving
• Troubleshoot hardware, software, and networking issues
• Collaborate with higher-level technicians when escalation is needed

• 2+ years of IT Help Desk experience
• Strong knowledge of Windows 10/11 troubleshooting
• PC hardware repair and basic networking (DHCP/DNS/VPN)
• Microsoft Office 365 expertise
• Ring Central experience (preferred)
• CompTIA A+ / Network+ certification or relevant education
• Competitive pay
• Health, dental, vision, and life insurance
• Health savings account
• Employee assistance program & discounts
• Paid time off
• Referral program

Caine & Weiner is a leading full‑service Accounts Receivable Management and Debt Collection enterprise with a nationwide network of collection centers. Since 1930, we’ve built a reputation for delivering outstanding performance and unmatched service. Our expertise spans commercial collections, consumer collections, and legal collections
, serving both first‑party and third‑party clients.