AI Customer Engineer

AI Customer Engineer III

About the role

As an AI Customer Engineer III in Cognizant's AI Market Unit, you will lead complex AI solution shaping and MVP delivery efforts while playing a central role in advancing strategic client opportunities. With deep technical expertise and strong executive presence, you will run ideation workshops, define end‑to‑end AI architectures, and own the development of compelling proposals that connect technical excellence to measurable business outcomes.

Embedded in client environments, you will build trusted relationships with senior stakeholders, manage expectations across the engagement lifecycle, and ensure a well‑orchestrated handoff to delivery and service line teams. You will also develop the engineers around you, building capability and quality across the AI Market Unit.

In this role, you will:

• Lead structured client discovery and art‑of‑the‑possible ideation sessions identifying high‑value AI use cases and translating ambiguous needs into clear solution hypotheses.
• Embed with clients and rapidly prototype GenAI‑enabled solutions building working software that demonstrates business impact with speed and precision.
• Define end‑to‑end AI solution architectures including agentic platforms, data/ML pipelines, integration patterns, human‑in‑the‑loop controls, and partner components.
• Apply architecture decisions that balance quality, safety, latency, cost, and model risk ensuring solutions are enterprise‑grade and production‑ready.
• Build and sustain trusted relationships with client senior leadership operating with executive presence to instill confidence, manage expectations, and position Cognizant as a long‑term AI partner.
• Partner with clients throughout the MVP build cycle managing expectations, communicating progress clearly to executive and technical audiences, enabling end users, and ensuring a clean, well‑documented handoff to delivery and service line teams for scaled implementation.
• Develop client‑ready deliverables including proposals, Statements of Work, architecture decks, and value frameworks tailored for executive audiences.
• Orchestrate pursuit teams across sales, industry specialists, engineering, and delivery to progress complex AI opportunities through deal closure.
• Coach and develop junior engineers through regular feedback, mentoring, and stretch assignments.
• Mentor and develop junior engineers through deal reviews, coaching, and development planning.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2‑3 days a week in a client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our wellbeing programs. The working arrangements for this role are accurate as of the date of posting.

This may change based on the project you’re engaged in, as well as business and client requirements.

What you need to have to be considered

• Experience:
  
  5+ years in AI/ML engineering, solution architecture, pre‑sales, or technical consulting.
• Executive Presence:
  Demonstrated ability to engage confidently with senior client stakeholders, lead executive‑level discussions, and represent technical solutions with authority and clarity.
• Pre‑Sales & Solutioning:
  Demonstrated ability to shape AI opportunities, write proposals, and estimate complex solutions.
• Client Relationship Management:
  Proven ability to build and sustain trusted relationships with senior client stakeholders throughout the engagement lifecycle.
• Nice to Have:
  Experience building MVPs during sales cycles; background in AI consulting, technical advisory, or a specific enterprise vertical.

These will help you stand out

• Executive Presence & Influence – Engaging with senior client leadership and internal executives with authority, clarity, and confidence; inspiring trust at every level of the client organization.
• Ideation & Art‑of‑the‑Possible – Stretching client thinking to uncover new AI value creation opportunities.
• Solutioning Excellence – Designing scalable, feasible, value‑led solutions for diverse client environments.
• AI/ML…