Implementation Analyst, Intern

Implementation Analyst, Intern

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for Implementation Analyst, Interns to join our team!

What you’ll be doing?

• Assess and document current-state customer workflows, business processes, and system usage.
• Conduct gap analyses to identify areas where product configuration, process changes, or custom solutions are required.
• Translate business needs into functional requirements, use cases, process flows, and documentation, with acceptance criteria and traceability.
• Evaluate system capabilities and constraints to ensure alignment with customer goals and regulatory requirements.

• Plan and manage implementation milestones, tasks, dependencies, and timelines across multiple concurrent clients and projects.
• Develop and maintain detailed implementation plans aligned to scope, budget, and delivery commitments.
• Track risks, issues, assumptions, and change requests; drive mitigation and escalation as needed.
• Coordinate cross-functional efforts across Product, Engineering, Operations, and Customer teams.

• Serve as a primary point of contact for implementation-related activities and deliverables.
• Facilitate client working sessions, design reviews, status meetings, and readiness checkpoints.
• Communicate progress, risks, and decisions clearly to both internal and external stakeholders, escalating and communicating blockers and challenges appropriately.
• Support change management and guide customers through process and system adoption.

• Assist with system configuration, data validation, and migration activities as part of implementation.
• Develop test plans, test cases, and support User Acceptance Testing (UAT).
• Coordinate go-live readiness, cutover activities, and post-implementation stabilization.

• Leverage data and reporting to monitor implementation progress, outcomes, and customer adoption.
• Identify trends, inefficiencies, and opportunities for automation or process improvement.
• Document best practices, lessons learned, and implementation standards to support continuous improvement and scalability.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

• Bachelor’s degree in information systems, business, healthcare administration, or a related field (Master’s preferred).
• 3+ years of experience in software implementation, business analysis, project management, or professional services, preferably in healthcare technology.
• Experience supporting complex, multi-stakeholder implementations.
• Certifications such as PMP, PMI-ACP, CBAP, Six Sigma, or similar are a plus.

• Keen ability to identify business requirements and translate into technical requirements for development.
• Strong understanding of healthcare operations, workflows, and regulatory considerations.
• Experience with business process modeling and documentation tools (e.g., Visio, Lucidchart).
• Familiarity with project and work management tools such as JIRA, Clarity, Smartsheet, Salesforce, or similar.
• Working knowledge of data analysis, reporting tools, and basic SQL concepts.
• Understanding of Agile, Scrum, or hybrid delivery methodologies.

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable operating in a role that balances analysis, execution, and customer engagement.

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance,…