CyberArk Sr. Build and Support​/Ops Lead

Following will be Cyber Ark Sr. Lead responsibilities:

• Work on EFTPS Build activities.
• Target System on-boarding
• Single Point of Contact for support services
• Lead the complete operations team on technical front
• Respond to the emails for any advisory task.
• On-call support with the aligned support team member.
• Debugging the issues
• Provide the onsite support for Major/Minor upgrade.
• Perform RCA's
• DR Failover drills
• Define any new policies in the PAM Solution
• Break glass password retrieval
• Update documentation as and when required
• Any new server Account Addition/Deletion for existing types of integrations.
• Adding users in the group and opening of firewall port request.
• Troubleshooting of operational issues like:
• Authentication Failure (LDAP user's/application Internal users like appuser and gwuser)
• End point target server connectivity issue
• Password change/verification failure on
• Scheduled task
• OS (Windows/Unix/Database) level Login accounts
• PAM Daily scheduled backup failure
• DC to DR data replication failure
• PAM Email notification related configuration
• In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
• To perform drills related to:
• DC-DR
• DR-DC Fall-back
• Vault Restoration
• Business continuity with DR environment
• Manage policies configured in the PAM solution
• Creating new policies

Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices.

• Build and test framework for:
• New Server On-boarding
• User/ Admin Provisioning process for least privilege usage
• Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems
• Target system on-boarding onto EFTPS environment

• Reporting & Platform Maintenance:
• Response to performance alerts and warnings
• Log monitoring and analysis per instance
• Coordination with other resolver groups per instance
• Trend analysis
• Knowledge Management
• Health Monitoring Check-up
• Continuous Service Improvement
• Impact analysis report as & when required
• Reporting:
• ITSM Reporting
• Performance Reporting
• Executive Reporting
• Adhoc Reports

• Ticket Management:
• Incident Management
• Service Request Management
• Problem ticket Management
• Resolve Problems or liaise with Cyber Ark or Infrastructure teams for resolution