Windows System Administrator

Responsibilities

• Demonstrate ability to partner with multiple tech teams in discovering, assessing, designing, implementing, and remediating endpoints in an enterprise environment.
• Work closely and collaborate with the Network, Information Security, and Applications teams to better support endpoint hardware, software, applications, and security requirements.
• Develop, monitor, and report on Information Security performance metrics (such as threat level, vulnerability level, problem resolution time, etc.).
• Partner with Service Desk and Desktop Support teams to identify knowledge and skill gaps for continuous support improvements.
• Design, develop, and implement Disaster Recovery and Business Continuity process, procedures, and infrastructure as well as actively participate in Disaster Recovery exercises.
• Coordinate remediation efforts with Endpoint Engineering team or related teams to ensure there are no repeat IS security related findings from regulatory and 3rd party exams.
• Readily respond to security incidents and participate in endpoint related major incident technical troubleshooting bridges as required.
• Actively participate in weekly Architect Review Board meetings as a senior endpoint engineering representative for technical and architectural review of new technologies introduced into the TCB environment.
• Be a trusted partner for all things endpoint related from support, remediation, process, and improvement.

• Bachelor’s degree or 5 years of equivalent systems engineering experience
• 3 years of experience in a large or mid-size financial institution
• 2 years' experience developing and implementing processes, focused on delivering outcomes, with a customer service mindset.
• 2 years demonstrated experience in endpoint centric project initiatives from concept to operational readiness (preferred).
• Experience administering endpoints in a cloud or hybrid environment (Intune / Azure AD highly preferred).
• Expert knowledge of macOS, Windows, iOS, and Android operating systems.
• Experience with network-based endpoint security controls, such as web proxies and email security gateways.
• Ability to interface across the organization and to serve as an influencer and a team player.
• Strong computing, analytical, and troubleshooting skills.
• Project planning and project management skills.
• Excellent customer service and collaboration skills.
• Excellent written and oral communications.
• Excellent organizational skills; attention to details.
• Ability to multitask in a fast paced environment.
• ITIL Certification v3 or higher (preferred).
• Knowledge of project management (PMO) tooling such as Azure Dev Ops (AZDO) or JIRA.